Zannatul Ferdous
Sugar Land,USA
Summary
Customer Service & Retention:
- Passionate about delivering excellent customer service, ensuring clients feel valued and are kept informed throughout the sales process.
- Skilled in managing post-sale relationships, upselling, and cross-selling to increase customer lifetime value
- Time Management & Organization:Strong ability to prioritize tasks, manage multiple accounts simultaneously, and meet tight deadlines in a fast-paced environment.
Proficient in managing a sales territory to maximize coverage and ensure consistent lead follow-up. - Communication & Presentation:Exceptional verbal and written communication skills, able to clearly explain product benefits and value propositions to both individuals and groups.
Experienced in delivering impactful sales presentations and product demos that effectively address client pain points and drive conversions.
Overview
5
5
years of professional experience
Work History
CSR Supervisor
Walgreen's Pharmacy
Houston, TX
09.2019 - Current
- Delivered exceptional customer service in a fast-paced retail environment, achieving a 100% customer satisfaction rating.
- Assisted customers in selecting products, upselling, and cross-selling based on individual preferences.
- Maintained in-depth knowledge of product offerings to provide accurate information and drive sales.
- Processed transactions efficiently and handled cash register operations, ensuring smooth store operations.
- Contributed to achieving monthly sales targets, often surpassing personal goals by 80% each month.
Education
Bachelor Of Administrative Studies - Logistics And Supply Chain Management
University of Houston Victoria
Katy, TX12.2022
Associate Of Arts - Business Communication
Houston Community College
Houston, TX12.2020
Skills
- Sales Techniques: Cold calling, prospecting, consultative selling, solution selling
- Negotiation & Closing: Contract negotiation, closing strategies, overcoming objections
- Customer Relationship Management: Account management, client retention, relationship building
- Communication: Verbal & written communication, presentations, active listening
- Time Management: Prioritization, goal setting, territory management
Languages
Hindi
Full Professional
Bengali
Full Professional
Urdu
Full Professional
Arabic
Limited Working
Spanish
Elementary
English
Full Professional
Timeline
CSR Supervisor
Walgreen's Pharmacy
09.2019 - Current
Bachelor Of Administrative Studies - Logistics And Supply Chain Management
University of Houston Victoria
Associate Of Arts - Business Communication
Houston Community College