Zanthia Butler
Jacksonville ,FL
Summary
Dynamic Security Supervisor with proven expertise at SAFE Management Of Florida, excelling in CCTV monitoring and team leadership. Enhanced safety protocols and trained staff, fostering a secure environment. Recognized for improving incident response times and building trust through effective communication, ensuring a high standard of security and client satisfaction.
Overview
23
23
years of professional experience
Work History
Security Supervisor
SAFE Management Of Florida
Jacksonville, FL
11.2015 - Current
- Conducted regular patrols of facility to detect and deter security threats.
- Recorded incident reports with detailed accounts of occurrences.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Maintained a secure environment for employees and visitors by enforcing access control policies and visitor management procedures.
Lead Preparer/ Supervisor
Jackson Hewitt Tax Svc
Jacksonville, FL
08.2002 - Current
- Provided exceptional customer service by promptly responding to inquiries regarding the tax return process or status updates.
- Developed trust among clientele through transparent communication during every step of the preparation process.
- Demonstrated adaptability by quickly adjusting to evolving software platforms used for electronic filing of taxes.
- Improved overall customer satisfaction rates through attentive listening and addressing concerns promptly.
- Collaborated with team members to ensure a seamless experience for both new and returning clients.
- Educated clients on tax planning strategies, helping them make more informed decisions about their finances.
- Proactively identified opportunities for improving work processes within the team resulting in increased productivity.
- Increased efficiency with meticulous organization of client files and documents.
- Developed strong relationships with clients, providing personalized service to address their unique financial needs.
- Assisted in identifying potential deductions and credits for clients, maximizing their tax savings.
- Contributed to the success of the team by sharing knowledge about updates in tax laws or best practices in preparing returns.
- Trained new staff members in document preparation protocols, ensuring consistency in quality.
- Facilitated team meetings to discuss process improvements, leading to more efficient document preparation process.
Education
FSCI
Jacksonville, FLSkills
- Team leadership
- CCTV monitoring
- Staff management
- Security personnel training
- Safety and security procedures
- Security management
Timeline
Security Supervisor
SAFE Management Of Florida
11.2015 - Current
Lead Preparer/ Supervisor
Jackson Hewitt Tax Svc
08.2002 - Current
FSCI