Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Zanya De Los Santos

Reading,PA

Summary

Proven track record in enhancing customer loyalty and resolving conflicts, demonstrated during tenure at Dominos Pizza Inc. Skilled in active listening and critical thinking, adept at managing high-stress situations and improving customer satisfaction. Achieved significant repeat business through empathetic service and effective problem-solving.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Dominos Pizza Inc.
09.2023 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Home Care Provider

Affordable Home Care
02.2024 - 04.2024
  • Assisted patients with personal requirements for housekeeping and grooming assistance.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
  • Provided patients with assistance in completing daily tasks, reducing daily burden on family members.

Cashier

Big Lots
05.2023 - 09.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.

High School Intern

Tower Health
09.2022 - 05.2023
  • Demonstrated adaptability when faced with changing roles or responsibilities within group projects, resulting in successful outcomes.
  • Improved public speaking abilities through regular class presentations, increasing confidence in delivering information to diverse audiences.
  • Expanded technological aptitude through regular use of computer software programs for research, data analysis, presentation creation, and document formatting purposes.

Education

Bachelor of Arts - Early Childhood Education

Albright College
Reading, PA
05.2027

Associate of Science - Registered Nursing

Reading Area Community College
Reading, PA
05.2026

High School Diploma -

Reading Senior High School
Reading, PA
06.2023

High School Diploma -

Reading Muhlenberg Career And Technology Center
2615 Warren Rd, Reading,PA 19604
05.2023

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Stock management
  • Retail store support
  • Follow-up skills
  • Conflict Resolution

Languages

Spanish
Native or Bilingual

Timeline

Home Care Provider

Affordable Home Care
02.2024 - 04.2024

Customer Service Representative

Dominos Pizza Inc.
09.2023 - Current

Cashier

Big Lots
05.2023 - 09.2023

High School Intern

Tower Health
09.2022 - 05.2023

Bachelor of Arts - Early Childhood Education

Albright College

Associate of Science - Registered Nursing

Reading Area Community College

High School Diploma -

Reading Senior High School

High School Diploma -

Reading Muhlenberg Career And Technology Center

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Zanya De Los Santos