Zaqueshia Sturges
Moreno Valley,CA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
3
3
years of professional experience
Work History
Call Center Representative
T-Mobile
01.2023 - 08.2023
- Responded to customer calls and emails to answer questions about products and services.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Boosted customer service satisfaction ratings through consistent quality control.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Call Center Representative
Target
04.2021 - 01.2023
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Delivered prompt service to prioritize customer needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
Call Center Representative
Macys Call Center
02.2020 - 03.2021
- Responded to customer calls and emails to answer questions about products and services.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Education
Associate of Applied Science - Social Work
Riverside City College
Riverside, CAHigh School Diploma -
Alvord High School
Riverside, CA05.2009
Skills
- Special Promotions
- Information Protection
- Remote Chat Support
- Call Volume and Quality Metrics
- Performance Feedback
Timeline
Call Center Representative
T-Mobile
01.2023 - 08.2023
Call Center Representative
Target
04.2021 - 01.2023
Call Center Representative
Macys Call Center
02.2020 - 03.2021
Associate of Applied Science - Social Work
Riverside City College
High School Diploma -
Alvord High School
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