Zara Aijaz

• Processed 1,463 King County ESIT referrals between July 1, 2024 - March 31, 2025 in a timely manner

• Performed accurate data entry to maintain data integrity.

• Collaborated with team members to validate data consistency across client records.

• Communicated with families about agency connections and support options.

• Coordinated with ESIT providers for referrals and follow up on service delivery.

• Monitored client interactions and maintain records to track progress.

• Managed a caseload of families, providing individualized support in accessing health and social services.

• Conducted needs assessments and coordinated referrals to WIC, SNAP, housing, and healthcare programs.

• Maintained accurate case documentation and collaborated with community partners to streamline care.

• Managed office supplies inventory and ensured timely replenishment of essential materials for smooth daily operations. • Produced meeting logistics and preparations, including agenda management, document creation, and minute-taking, to facilitate productive and efficient gatherings. • Provided comprehensive administrative support, including responding to inquiries via phone and email, managing incoming mail, and maintaining office cleanliness.

• Collaborated with the Executive Team to anticipate and address organizational needs, assisting in developing office policies and procedures to enhance workflow efficiency and accommodate future growth.

• Successfully assisted numerous clients in completing accurate financial assistance applications, improving their chances of approval. • Maintained high accuracy in reviewing and verifying clients' files and applications, minimizing errors and omissions.

• Implemented quality control measures in the data entry process, improving data accuracy and reliability in the CRM system.

• Served as a client advocate, representing and advocating for clients' needs with third parties such as landlords, government agencies, third-party service providers, and social workers.

• Provided individualized support to a high school student with autism, tailoring teaching methods and materials to meet their unique needs and learning styles.

• Managed diabetes care by monitoring the student's diabetes, ensuring timely blood sugar checks, administering insulin, and responding to emergencies to maintain their health and safety.

• Collaborated with IT instructors to create customized learning plans that accommodate the student's needs, including sensory considerations and alternative communication methods. • Successfully integrated assistive technologies and tools into the IT learning environment to enhance the student's access to the curriculum and facilitate her participation.

• Guided and supported clients on their journey to self-sufficiency and stability by providing acculturation training, transportation orientation, and access to vital internal and external services.

• Provided case management assistance for clients' housing, education, health support, and government benefit needs.

• Sourced critical information such as medical, psychological, and social factors influencing clients' situations and developed strategic service plans to maximize their success.

• Empathically counseled individuals and families, utilizing motivational interviewing techniques to address personal, financial, employment, and housing challenges and inspire positive change and self-empowerment while also addressing the unique challenges posed by the COVID-19 pandemic.

• Developed and managed three comprehensive after-school programs for middle, high, and college students, focusing on academic support, restorative justice, and socio-emotional education.

• Created and implemented a restorative justice curriculum to foster conflict resolution skills and promote healthy relationships among youth.

• Designed and delivered math and English curricula to enhance students' academic proficiency, optimizing a limited two-hour program window.

• Led advocacy efforts, including visits to the Capitol in Olympia, educating youth about the legislative process and empowering them to become informed citizens and advocates for change.

• Championed cultural inclusivity and nutrition education by spearheading the implementation of culturally diverse school meals, collaborating with school officials and nutritionists to ensure feasibility and relevance.

• Successfully coordinated and delivered a compelling speech to an audience of hundreds, including the Mayor of Kent, on Martin Luther King Day. The event broadcasted on television, focused on the critical issue of bullying prevention and encouraged individuals to take a stand against bystander behavior

• Contributed to organizational sustainability by assisting with reporting and grant writing, ensuring transparency, and securing essential funding for program operations.

• Effectively delivered teachers' instructional materials and adapted lessons as needed to accommodate diverse learning needs, including students with behavioral challenges.

• Utilized innovative teaching strategies and brought supplementary materials to engage and motivate students.

• Collaborated with school staff, counselors, and support teams to address behavioral concerns and implement strategies for student success.

• Adapted to different grade levels and subject areas, showcasing versatility in teaching within challenging educational settings.

• Conducted stakeholder research and coordinated community events at libraries, facilitating the successful implementation of the Summer Meals Program.

• Collaborated with local organizations to arrange activities for children, including exercise and stretching sessions, enhancing the program's impact on young participants.

• Authored a blog post to raise awareness of the program, emphasizing the accessibility of free summer meals for children and teens in the community.

• Ensured compliance with federal program rules, including age requirements and on-site meal consumption policies, to maximize program effectiveness and reach.

• Proficiently conducted comprehensive case management assessments, identifying barriers and crafting individualized, holistic support plans. These plans assisted clients in navigating the U.S. healthcare and welfare systems, acquiring English language skills, and more. • Demonstrated adept problem-solving and decision-making skills in handling complex situations, always prioritizing clients' best interests.

• Effectively coordinated resources by linking clients to community resources, social services, healthcare, and employment support.

• Managed and provided valuable guidance to volunteers and interns, ensuring their contributions aligned with program goals.

• Maintained meticulous, detailed, and informative case notes, serving as an invaluable resource for other programs within the organization.

• Showcased strong advocacy skills through productive collaborations with external agencies, community organizations, and government entities, ensuring clients' access to essential services, benefits, and rights.