Zara Graham
Douglasville,GA
Summary
Dynamic Shift Supervisor with proven expertise in employee training, staff management, and cash handling. Committed to fostering a safe workplace and enhancing team performance through effective policy enforcement and motivation.
Overview
5
5
years of professional experience
Work History
Shift Supervisor
Jason’s Deli
Douglasville, GA
09.2022 - Current
- Supervised daily operations to ensure efficient workflow and high-quality service delivery.
- Trained and mentored new staff on operational procedures and customer service standards.
- Implemented inventory management techniques to reduce waste and optimize stock levels.
- Coordinated shift schedules to maintain adequate staffing during peak hours, enhancing service efficiency.
- Resolved customer complaints swiftly, improving satisfaction and fostering positive relationships.
- Monitored food safety compliance, ensuring adherence to health regulations and company policies.
- Conducted performance evaluations, providing feedback to enhance team productivity and morale.
- Developed training materials to streamline onboarding processes for new employees, promoting consistency in service quality.
- Responded to and resolved customer questions and concerns.
- Enforced company policies and regulations with employees.
- Served as a liaison between employees and upper management effectively facilitating communication that bridged any existing gaps.
- Proficient in using a POS
- Handle catering orders and processed payments for catering and all other customer transactions efficiently and accurately.
Title Reviewer
Traditional Title Services
Paulding County GA
05.2021 - 11.2022
- Reviewed title documents for accuracy and compliance with regulatory standards.
- Collaborated with clients to clarify requirements and resolve discrepancies in title data.
- Analyzed property records to ensure clear ownership and identify any legal issues.
- Assisted in preparing closing documents, ensuring timely and accurate completion.
- Proficient in PDF Editor
Remote Receptionist
Corporate Messaging Services
Savannah, GA
09.2022 - 10.2022
- Answered multi-line phone system, directing calls to appropriate departments efficiently.
- Managed front desk operations, ensuring a welcoming environment for clients and visitors.
- Scheduled appointments and maintained calendar for executive staff, optimizing time management.
- Processed incoming and outgoing mail, facilitating timely communication within the organization.
- Greeted visitors and clients professionally, enhancing overall customer experience at reception area.
- Supported administrative tasks such as filing and data entry, contributing to office organization.
- Collaborated with team members on special projects, improving workflow efficiency across departments.
Education
High School Diploma -
New Manchester High School
Douglasville, GA05.2019
Skills
- Cash handling
- Employee training
- Workplace safety
- Staff management
- Training and mentoring
- Staff motivation
- Safety awareness
- Policy enforcement
Timeline
Shift Supervisor
Jason’s Deli
09.2022 - Current
Remote Receptionist
Corporate Messaging Services
09.2022 - 10.2022
Title Reviewer
Traditional Title Services
05.2021 - 11.2022
High School Diploma -
New Manchester High School