Zarah Israel
Houston, Missouri City,TX
Summary
BUSINESS MANAGEMENT + RELATIONSHIP MANAGEMENT Strategic planner and leader with profound and broad experience in delivering measurable improvement in efficiency, service, and revenue. Experienced manager whose career with retailers has been distinguished by accelerated advancement, awards and goal surpassing performance to plan. Comprehensive background leading all aspects of operations (e.g., P&L, merchandising, sales, customer service, inventory, personnel and payroll management) reinforced by extensive management training. Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success.
Overview
13
13
years of professional experience
Work History
Store Manager
EXCELLENCE, Ross
Houston, TX
06.2021 - Current
- Big box-experienced store manager distinguished by accelerated advancement, awards and goal-surpassing performance-to- plan
- Awarded “Store Manager of the Year” (2020) as a result of superior sales and customer satisfaction results.
Store Manager
Ross
, Victoria, TX
11.2020 - Current
- Advanced through promotions to oversee startup and daily operations for Ross Stores in Victoria TX
- Manage and direct all departments, develop merchandising and loss-control strategies; execute corporate programs, promotions and policies; and drive optimal customer satisfaction associate productivity and P&L results
- Top 5 store for lowest shrink in region 2020 and earned #1 ranking in this category among 18 stores in 2020 Excelled at building and motivating management and hourly teams
- Developed many entry level associates to leadership positions and quickly became one of the primary Management Assessment Program leaders of stores across the district
- Recognized for key role in elevating Victoria store to achieve #1 sales ranking (out of 18) within the Houston Market
Assistant Store Manager
Ross
Katy, TX
05.2019 - 11.2020
- Provide continuous support of daily operations for Ross Stores in Katy TX
- Manage a $24M 100 employee big box location
- Propelled a near worst to first turnaround of Katy store, transforming one of the districts inconsistently performing stores to top 3 within the district Assisted Katy store manager in driving single-year sales growth of 15% to achieve top 5 rank in district sales 2019 Recognized as one of store’s top leaders: elevating sales, margins, staff retention and customer satisfaction by as much as 15%, resulting in selection to assist in store manager trainee program.
Assistant Store Manager
Dillard’s
Arlington, TX
10.2017 - 01.2019
- Supported the store manager in increasing month to month sales revenue by 15% Hired and trained 50+ various levels of store staff; provided continuous education and coaching while training team members in effective selling, inventory control, merchandising techniques, customer service protocols as well as product lines
- Delivered well-executed annual performance reviews by providing constructive feed and establishing clear objectives to team members and generating a plan to ensure those objectives are being met.
Store Manager
EXCELLENCE
Cedar Hill, TX
08.2016 - 09.2017
- Hand selected to serve as one of the primary trainers of new store managers within the District
- Recognized for exceeding sales and profit goals up to 15% and 21% from the first year of the store opening
- Led store to a #1 ranking in Sales for the District in Fiscal Year 2016.
Store Manager
Forever 21
Grapevine, TX
11.2015 - 08.2016
- Operated Dallas Ft/Worth’s 2nd largest store in within the metroplex
- Reversed Grapevine store’s downward spiral by overhauling systems, processes, training programs and personnel
- Corrected issues such as internal theft, lagging customer service and poor morale
- Store was ranked #12 out of #16 in sales and then climbed to #6 in two months
- Increased credit revenue by 44% between June 2017- and August 2017
- Customer satisfaction scores increased within a 60-day period between 56 and 88 customer review score rank #4 in Country.
Store Manager
Stage Stores
Missouri City, TX
01.2011 - 01.2015
- Regularly maximized store sales and achieved store sales goals as well as measured and monitored sales progress and results against critical targets
- Positively impacted the bottom line through increased credit revenue/penetration
- O 2011: $17 MM, a 32% increase—2014: $52.1 MM, a 40% increase
- Effectively led store operations which resulted in a #1 sales ranking for the Region in 2014
- Regional Store Manager and District Manager of the Year (2014)
- Company Store Manager of the Year (Runner up)
- Generated new business through a partnership with the University’s football program (Texas A&M Kingsville).
Assistant Store Manager
Stage Stores
Kingsville, TX
07.2010 - 01.2011
- Assisted in increasing quarterly sales revenue by 10% each quarter for the year
- Routinely monitored operational processes to minimize unnecessary loss as well as created and executed plans for shrinkage control
- Led full-cycle recruiting for the store to maintain staffing while also staying within payroll budget as well as sales forecasts
- Analyzed sales data, including profit and loss statements, to compose a store budget that cut costs by 22% Ensuring an accurate brand image, maintaining visual merchandising standards, maximizing product rotation and conducting regular inventories
Education
Bachelor of Science - Business Administration
University of North Texas
Denton, TX08.2008
Skills
- Performance Monitoring and Evaluation
- Verbal and Written Communication
- Payroll Management
- Sales Strategies
- Records Organization and Management
- Pricing Strategies
- Business Leadership
- Multitasking and Organization
- Human Resources Oversight
Timeline
Store Manager
EXCELLENCE, Ross
06.2021 - Current
Store Manager
Ross
11.2020 - Current
Assistant Store Manager
Ross
05.2019 - 11.2020
Assistant Store Manager
Dillard’s
10.2017 - 01.2019
Store Manager
EXCELLENCE
08.2016 - 09.2017
Store Manager
Forever 21
11.2015 - 08.2016
Store Manager
Stage Stores
01.2011 - 01.2015
Assistant Store Manager
Stage Stores
07.2010 - 01.2011
Bachelor of Science - Business Administration
University of North Texas
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