Zareth Palmer
Lutz
Summary
Accomplished professional with extensive experience in high-pressure technology environments. Demonstrates strong communication and detail-oriented skills for managing intricate workflows. Proficient in problem-solving and process enhancement, consistently driving compliance and improvement initiatives.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Healthcare Admin Coordinator
Encompass Health
Land O' Lakes, FL
02.2025 - Current
- Validated and examined medical claims through UB-04 forms, ensuring accuracy and adherence to insurance standards.
- Oversaw high-volume document workflows, encompassing scanning of contract attachments and organization of records.
- coordinated with attorneys and verified HIPAA authorizations to ensure regulatory compliance.
- Addressed patient account inquiries and resolved billing issues through effective phone communication.
- Drafted and submitted insurance appeals along with supporting documentation.
- Facilitated front desk operations, encompassing scheduling and receptionist coverage.
- processed refunds and managed mailflow efficiently.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
Health Insurance Agent
Open Access Insurance
01.2025 - 11.2025
- address claim inquiries, resolve concerns, and document information
- Ensured adherence to HIPAA and CMS guidelines for compliance and patient confidentiality. Promoted preventative care initiatives to enhance patient health outcomes.
- Explained policy details to ensure comprehensive understanding of coverage and benefits. Conducted needs analysis to identify client requirements and tailor solutions accordingly. Guided clients through policy options to match individual needs and preferences. Facilitated discussions to clarify policy provisions and answer inquiries effectively.
- execute underwriting procedures
- track and surpass conversion rates
- blended
P&C Insurance Agent
USAA
USA
06.2024 - 12.2024
- delivered customer support for automotive and property needs
- recorded customer interactions following compliance standards
- Utilized de-escalation techniques to navigate complex situations
- Utilized data and performance metrics to surpass KPIs
Market Lead, Inventory Manager, & Front Desk Receptionist
Royal Pets Market & Resort
01.2022 - 05.2024
- Oversaw inventory for market grooming and veterinary supplies.
- Processed filled invoices accurately to ensure timely payments. Maintained and adjusted Excel records to reflect accurate financial data.
- spearheaded team operations in merchandising and shipment logistics
- Informed customers about holistic pet nutrition
- coordinated veterinary appointments, medication management, and behavioral documentation
- Engaged clients effectively through phone and email communication.
- navigated multiple platforms utilizing patient records & personal data
Education
Associates Of Science - Multi-Media
Hillsborough Community College
Tampa, FL2 2028
Skills
- Microsoft productivity tools
- Scheduling software
- Conversion optimization
- Customer relationship management
- Case management solutions
- Documentation practices
- Analytics-based decisions
- Data protection and confidentiality
- process enhancement
- Scheduling efficiency
- Cross-functional training
Certification
- 2-20 P&C License
- 2-40 Health License
Timeline
Healthcare Admin Coordinator
Encompass Health
02.2025 - Current
Health Insurance Agent
Open Access Insurance
01.2025 - 11.2025
P&C Insurance Agent
USAA
06.2024 - 12.2024
Market Lead, Inventory Manager, & Front Desk Receptionist
Royal Pets Market & Resort
01.2022 - 05.2024
Associates Of Science - Multi-Media
Hillsborough Community College