Zaria Boyd
Summary
Achieved notable customer satisfaction by effectively managing client relationships. Improved operational efficiency through optimized appointment scheduling and insurance verification. Transformed front desk operations to establish a warm and welcoming experience for clients.
Overview
7
7
years of professional experience
Work History
Front Desk Attendant
Massage Envy
11.2024 - 03.2026
- Greeted clients upon arrival at the spa.
- Scheduled and confirmed appointments for treatments, optimizing therapist availability and reducing scheduling conflicts.
- Provided clients with service information, responding to inquiries and addressing concerns.
- Promoted membership options to prospective guests.
- Processed transactions efficiently, managing cash and credit card payments and issuing detailed receipts.
- Maintained a tidy and organized lobby space, ensuring an inviting atmosphere.
Front Desk Receptionist
Summit Spine & Joint
Georgia
06.2024 - 08.2025
- Assisted clients by responding to inquiries, providing information on financial products, and resolving issues promptly and professionally.
- Cultivated strong client relationships by identifying financial needs and goals, delivering customized solutions, and offering continuous support.
- Followed banking regulations and company policies to maintain compliance and safeguard client information.
Lifestyle Consultant
Massage Heights
Georgia
06.2022 - 05.2024
- Assisted clients by addressing inquiries, providing financial product details, and resolving issues efficiently.
- Built strong client relationships through understanding financial needs and offering tailored support.
- Complied with banking regulations and company policies to safeguard client information.
Customer Service Representative
VCA Animal Hospital
Georgia
04.2020 - 06.2022
- Provided exceptional service to pet owners by greeting clients, addressing their needs, and answering inquiries about services, procedures, and pet care.
- Managed a high volume of appointment bookings and confirmations, optimizing veterinarians' schedules while accommodating clients' preferences and urgent needs
- Handled transactions efficiently, including processing payments for services, managing cash and credit card transactions, and providing detailed receipts
Customer Relationship Associate
Wells Fargo
Georgia
11.2018 - 04.2020
- Delivered exceptional customer service by addressing client inquiries, providing financial product information,and resolving issues with efficiency and professionalism.
- Developed and maintained strong relationships with clients by understanding their financial needs and goals, providing tailored solutions and ongoing support
- Ensured adherence to banking regulations, company policies, and procedures to maintain compliance and protect client information.
Education
Associates - Business Administration
Gordon State College
GeorgiaAssociate of Science - Esthetics
Elaine Sterling Institute
Georgia09.2022
Skills
- Achieved effective communication through strong verbal and written skills and advanced computer literacy, enhancing interactions
- Clarified complex information for diverse audiences, resulting in improved comprehension and engagement
- Addressed customer needs by actively listening and providing accurate responses, leading to increased satisfaction
- Resolved challenging interactions with professionalism and empathy, de-escalating conflicts and achieving positive resolutions
Timeline
Front Desk Attendant
Massage Envy
11.2024 - 03.2026
Front Desk Receptionist
Summit Spine & Joint
06.2024 - 08.2025
Lifestyle Consultant
Massage Heights
06.2022 - 05.2024
Customer Service Representative
VCA Animal Hospital
04.2020 - 06.2022
Customer Relationship Associate
Wells Fargo
11.2018 - 04.2020
Associates - Business Administration
Gordon State College
Associate of Science - Esthetics
Elaine Sterling Institute