Zaria Duverseau

• Handle inbound calls to confirm remedy status for BMW and MINI vehicles.

• Collect owners’ personal information to process buybacks, lease assumptions, lease transfers, or legal action inquiries, and forward cases to the Executive Department.
• Provide support to the Roadside Assistance department when service-level intervention is required.

• Greet customer with company greeting
• Verify customer info before continuing
• Input customer order and address verify information
• Inform customer of deliver date after submission
• Acknowledge customer complaint resolve in timely fashion

• Make 150 outbound calls a day to different health insurance members
• Follow script on each call member denies try rebuttal
• Notate each call and outcome
• Book appointments with correct nurse partitioners

• Greet customers the customers with phone greeting
• Take 50 100 inbound alls a day, verifying customer information
• Always maintain a positive empathetic tone & professional attitude
• Acknowledge & resolve customer complaints
• Abide company claim & reimbursement policy
• Submit valiant for customer and dealership
• Authorize or deny claims