Zaria Mccray
Deerfield Beach ,FL
Summary
Customer service is one of the most important aspects of any company. I am goal oriented, a team player, critical problem solver, and well organized.
Overview
9
9
years of professional experience
Work History
Lead Associate
Aldi’s Food Market
Lauderdale Lakes, FL
01.2020 - Current
- Built strong relationships with customers through positive attitude and attentive response.
- Led cross-functional teams for successful project completion, ensuring timely delivery and high-quality results.
- Evaluated team member performance regularly, providing constructive feedback for continuous improvement.
- Built strong relationships with clients through exceptional customer service skills which led to repeat business opportunities over time periods measured in years not months or weeks alone.
- Increased customer service success rates by quickly resolving issues.
- Enhanced client satisfaction with effective communication, regular progress updates, and prompt resolution of concerns.
- Mentored and guided employees to foster proper completion of assigned duties.
- Established clear lines of communication between team members for better collaboration and overall efficiency.
- Developed comprehensive training materials to onboard new team members quickly and efficiently.
- Facilitated training for associates through daily coaching and regular performance appraisals.
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
Bakery Clerk
Sprouts Farmer Market
Deerfield Beach, FL
08.2019 - 11.2019
- Packaged bakery items and purchases in boxes and bags for customer carrying convenience.
- Arranged baked goods in attractive displays inside bakery cases to increase sales.
- Maintained safe and sanitary area by checking food products' temperature and freshness.
- Listened to guests to understand needs and help each person select optimal products and services.
At Your Service Associate
Macy’s
Pompano Beach, FL
12.2018 - 09.2019
- Help customers each Time with [Product or Service] questions.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Provided every customer with professional and polite support for sales and service needs.
- Assisted customers by checking system to find merchandise at other locations, arranging for shipments and delivery.
- Answered questions about current promotions and resolved issues according to store policies.
Frozen, Dairy, and Meat Associate
WALMART MARKET PLACE
Deerfield Beach, FL
01.2016 - 09.2018
- Greet customers, answer questions, and assist customers with locating products within the store.
- Stock dairy products.
- Zone the department and any other department that's needs assistance.
- Process Markdowns.
- Rotate the products old to new.
Education
High School Diploma -
Maverick High School |
Pompano Beach, FL05.2014
Skills
- Active listener
- Highly motivated
- Time management
- Professional
- Highly dedicated
- Coachable
- Company advocate
Timeline
Lead Associate
Aldi’s Food Market
01.2020 - Current
Bakery Clerk
Sprouts Farmer Market
08.2019 - 11.2019
At Your Service Associate
Macy’s
12.2018 - 09.2019
Frozen, Dairy, and Meat Associate
WALMART MARKET PLACE
01.2016 - 09.2018
High School Diploma -
Maverick High School |