Dylan Ashley
Valley,AL
Summary
Hardworking employee enthusiastic about applying to the Fanatics Betting & Gaming, Customer Support Associate position. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
7
7
years of professional experience
Work History
Senior Service and Sales Consultant
Wayfair
Horseheads, NY
08.2018 - 08.2022
- Generated new leads through networking and attending industry events.
- Achieved top performance by strategically adapting to rapidly changing, competitive environment.
- Collaborated with cross-functional teams to identify and address customer needs.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Resolve any issues customers may have or answer questions they may have about items.
- Maintained daily sales metrics.
Sales Associate
Lids
Horseheads, NY
09.2015 - 08.2018
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Engaged with customers to build rapport and loyalty.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Used in-store system to locate inventory and place special orders for customers.
- Prioritized helping customers over completing other routine tasks in store.
- Utilized cross-selling techniques to introduce customers to complementary products, increasing average transaction size.
Education
High School Diploma -
Elmira High School
Elmira, NY2017
Skills
- Team Supervision
- Special Order Coordination
- Time Management
- Account Servicing
- Sales Development
- Process Improvement
- Sales Records Management
- Engaging with Diverse Customers
- Consultative Sales
- Documentation And Reporting
- Staff Training
- Honest and Dependable
Timeline
Senior Service and Sales Consultant
Wayfair
08.2018 - 08.2022
Sales Associate
Lids
09.2015 - 08.2018
High School Diploma -
Elmira High School