Zaria Upshaw
Oviedo,FL
Summary
Team player with drive to reach organizational goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Highly efficient Customer Service Representative well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.
Overview
3
3
years of professional experience
Work History
Crew Member
Blaze Fast Fire'd Pizza
02.2024 - Current
- Worked front counter and other areas
- Cleaned and maintained all areas of restaurant to promote clean image.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Assisted other team members to achieve goals.
- Trained new team members on procedures, customer service, and sales techniques.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
Crew Member
McDonald's
03.2021 - Current
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Took orders, prepared meals and collected payments.
- Kept food preparation area, equipment and utensils clean and sanitary.
- Teamwork
- Collaborated with team members to complete orders.
- Prepared products following restaurant, health, and safety standards and procedures.
- Became familiar with products to answer questions and make suggestions.
- Accurately operated cash register to process customer payments.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Documented customer orders and conveyed special requests to kitchen staff.
- Observed customer purchases in line and differentiated between standard portions.
- Delivered exceptional service as illustrated through multiple positive Yelp reviews.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
Education
Bachelor of Science - Biology
University of Central Florida
Orlando, FL07.2025
High School Diploma -
Hillsborough High School
Tampa, FL06.2021
Skills
- Ordering Procedures
- Verbal and Written Communication
- Time Management
- Cash Handling
- Company Standards
- Complex Problem-Solving
- Crew Leadership
- Clear Communication
- Interactive Communication Skills
- Positive Company Representation
- Willingness to Learn
- Handling Complaints
- Process Payments
- Organization and Time Management
- Dependable and Cooperative
- Flexible Schedule
- Resilience and persistence
- Telephone Etiquette
Timeline
Crew Member
Blaze Fast Fire'd Pizza
02.2024 - Current
Crew Member
McDonald's
03.2021 - Current
Bachelor of Science - Biology
University of Central Florida
High School Diploma -
Hillsborough High School
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