Zaria Willis
Frisco,TX
Summary
Ambitious, career-focused job seeker, anxious to obtain an entry-level Medical Receptionist position to help launch career while achieving company goals. Hardworking and reliable professional with strong ability in customer service. Offering strong communication skills and orginization. Highly organized, proactive and punctual with team-oriented mentality.
Overview
6
6
years of professional experience
Work History
Pet Groomer
Petbar
Frisco, TX
12.2023 - Current
- Delivered excellent service to pet owners to drive repeat business.
- Cleaned and sanitized equipment and surfaces to protect animal and staff health.
- Organized appointments efficiently to maximize time spent with each client's pet.
- Performed detailed inspections of pets' skin and coat condition during each grooming session.
- Greeted customers and their pets upon arrival for grooming services.
- Educated customers on proper home care techniques such as brushing, bathing and nail trimming between visits.
- Provided bathing, brushing, clipping, trimming and styling of pet fur coats.
Pet Groomer
Petco
Frisco, TX
05.2021 - 11.2023
- Educated customers on proper home care techniques such as brushing, bathing and nail trimming between visits.
- Assisted in the selection of appropriate shampoos, conditioners and other grooming products for each pet's individual needs.
- Demonstrated excellent customer service skills when dealing with difficult or irate customers.
- Communicated effectively with customers about their pet's behavior during the grooming process.
- Provided advice on diet, nutrition and overall health care for clients' pets.
- Organized appointments efficiently to maximize time spent with each client's pet.
Customer Service Representative
Tillys
San Rafael, CA
09.2017 - 01.2021
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Set up and activated customer accounts.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Strengthened customer retention by offering discount options.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
Education
High School Diploma -
Marin School of The Arts
Novato, CA06-2020
Skills
- Appointment Scheduling
- Cleanliness and Sanitation
- Basic Accounting
- Customer Service
- Facilities Maintenance
- Problem-Solving
- Professionalism
- Work Prioritization
- Goal Setting
- Professional Demeanor
- Decision-Making
- Written Communication
- Time Management Abilities
- Honest and Dependable
- Teamwork and Collaboration
- Critical Thinking
- Organizational Skills
- Team Collaboration
- Self Motivation
- Adaptability and Flexibility
- Active Listening
- Supply Unloading and Storage
Timeline
Pet Groomer
Petbar
12.2023 - Current
Pet Groomer
Petco
05.2021 - 11.2023
Customer Service Representative
Tillys
09.2017 - 01.2021
High School Diploma -
Marin School of The Arts
Similar Profiles
Kinsey GilbertKinsey Gilbert
Dog Stylist at PetbarDog Stylist at Petbar
Victoria ShawVictoria Shaw
Dog Bather at PetbarDog Bather at Petbar
Brittany StoneBrittany Stone
Dog Bather/ Bathing Lead at PetbarDog Bather/ Bathing Lead at Petbar
Chandrasekhar NowduriChandrasekhar Nowduri
Architect at HCL America / T-MobileArchitect at HCL America / T-Mobile
Srikanth DomaSrikanth Doma
Linux System Engineer at Citi GroupLinux System Engineer at Citi Group