Magento
Zaria Wright
Customer Service
Alexandria,Va
Summary
Dedicated Customer Service professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
Work History
E-commerce & Customer Service
Event Network LLC
Washington, DC
05.2021 - 10.2022
- Optimized e-commerce fulfillment strategy to minimize costs while maximizing profits and customer satisfaction.
- Tracked consumer behavior, content management and weight of purchase to develop robust customer acquisition and retention programs.
- Communicated progress of monthly and quarterly initiatives to internal and external sales teams.
- Increased profits through providing excellent customer service, following established guidelines and auditing sales reports.
- Trained 6 new sales representatives on sales strategies and processes to reduce process gaps.
- Organized promotional events and interacted with community to increase sales volume.
- Encouraged cross-selling of additional products and services through relationship-building and acquired understanding of customer business needs.
- Incorporated e-commerce objectives in social media platform management.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Carried out day-to-day duties accurately and efficiently.
- Resolved problems, improved operations and provided exceptional service.
- Handled day-to-day shipping and receiving overseeing more than 150 packages per day.
Sales Associate
Smithsonian Enterprises (American History Museum)
Washington, DC
09.2019 - 09.2020
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to build rapport and loyalty.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Answered customer questions about sizing, accessories and merchandise care.
- Welcomed customers and helped determine their needs.
- Tallied cash drawer at beginning and end of each work shift.
- Greeted customers entering store and responded promptly to customer needs.
- Worked closely with shift manager to solve problems and handle customer concerns.
Sales Associate
Smithsonian Enterprises (Air And Space Museum)
Washington, DC
03.2018 - 09.2019
- Increased sales by offering advice on purchases and promoting additional products.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to build rapport and loyalty.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Answered customer questions about sizing, accessories and merchandise care.
- Welcomed customers and helped determine their needs.
- Tallied cash drawer at beginning and end of each work shift.
- Greeted customers entering store and responded promptly to customer needs.
- Worked closely with shift manager to solve problems and handle customer concerns.
Fresh Associate (Temp)
Amazon Fresh Groceries
Springfield, VA
06.2017 - 01.2018
- Operated PC and RF-based computer systems for inventory management.
- Recorded information, shortages and discrepancies to keep records current and accurate.
- Worked safely around moving machinery.
- Entered quantity received against purchase order in computer system.
- Performed inventory counts and stocked merchandise.
- Maintained warehouse accessibility and safety for customer traffic by discarding empty boxes and removing obstacles from aisles.
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Prepared orders for shipment by picking, packing and labeling merchandise.
Stock Manager
Rue 21
Silver Spring, MD
08.2016 - 05.2017
- Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size or type of material.
- Marked stock items with identification tags, stamps, electric marking tools or other labeling equipment.
- Strengthened inventory processes to balance supply needs with budget and space limitations.
- Managed scheduling and task delegation for 2-member warehouse team.
- Monitored and replenished display inventory and restructured according to available stock.
- Completed stock orders and managed inventory levels.
- Created visual marketing and styled window displays.
- Presented store update suggestions and layouts to management and stakeholders.
- Controlled store inventory and reviewed cash handling and operations reports.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
Education
Northern Virginia Community College
Annandale, VA 08.2015 - 08.2016
High School Dioloma -
West Potomac High School
Alexandria, VA 09.2011 - 06.2015
Skills
Payment collection
Package labeling
Problem-Solving
Teamwork and Collaboration
Critical Thinking
Good Telephone Etiquette
Multitasking Abilities
Order fulfillment
Warehousing functions
POS systems expert
Software
ShipStation
UPS CampusShip
Microsoft Teams
Excel (Pivot Table)
Timeline
E-commerce & Customer Service
Event Network LLC
05.2021 - 10.2022
Sales Associate
Smithsonian Enterprises (American History Museum)
09.2019 - 09.2020
Sales Associate
Smithsonian Enterprises (Air And Space Museum)
03.2018 - 09.2019
Fresh Associate (Temp)
Amazon Fresh Groceries
06.2017 - 01.2018
Stock Manager
Rue 21
08.2016 - 05.2017
Northern Virginia Community College
08.2015 - 08.2016
High School Dioloma -
West Potomac High School
09.2011 - 06.2015