Zaria Wright
Alexandria,VA
Summary
Customer focused Retail and Operations professional with a history of meeting company goals and exceeding standards. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
8
8
years of professional experience
Work History
Member Service and Operations Associate (Retail)
National Society Daughters of the American Revolution
Washington, DC
09.2023 - Current
- Facilitated member purchasing decisions across diverse shopping channels including online, mail, phone, and in-person.
- Coordinated travel arrangements and prepared conference materials to ensure successful pop-up events.
- Facilitated communication as primary liaison for customer issue resolution via departmental mail and email.
- Executed order fulfillment responsibilities to ensure timely and accurate shipment handling.
- Averaged a 15% increase in sales when attending out of state pop-ups.
- Consolidated and submitted monthly travel expense reports to accounting department.
- Executed precise data entry and maintained customer information to uphold compliance with security and privacy policies.
- Demonstrated proficiency in managing ecommerce platforms including BigCommerce and ShipStation.
E-Commerce & Customer Service Assistant Manager
Mount Vernon Ladies' Association
Alexandria, VA
12.2022 - 09.2023
- Optimize daily e-commerce fulfillment strategy to minimize costs on shipping and maximizing customer experience by implementing logo branded shipping materials.
- Prepared sales presentations for Retail Director and Ecommerce Manager showing success and credibility of products.
- Daily fulfillment and delivery of GW Mount Vernon’s Whiskey sales to the ABC Store for shipping.
- Process sales orders generated online, over the phone or inter-departmental.
- Coordinate daily UPS shipments for domestic and international shipments.
- Held team meetings with Ecommerce Team to identify selling hurdles and offered insight into best remedy.
E-Commerce & Customer Service Lead
Event Network (National Gallery of Art)
Washington, DC
05.2021 - 10.2022
- Supervised shipping and receiving activities, maintaining accuracy and efficiency for over 150 packages processed daily.
- Facilitated training sessions for museum store staff on backstock organization and stockroom cleanliness to foster teamwork.
- Articulated progress of monthly and quarterly initiatives to management.
- Facilitated cross-training of sales associates on order fulfillment procedures.
- Executed product reception processes by counting and verifying incoming shipments from warehouse.
E-Commerce Lead
Event Network LLC (Warehouse)
Landover, Maryland
05.2021 - 03.2022
- Manages online sales and digital product listings on store website.
- Provide feedback to Ecommerce Manager regarding website functionality, improvements and user experience.
- Became proficient in order processing platforms. (Magento & ShipStation)
- Analyze and report sells trends to set KPIs.
- Assisted warehouse team with unloading deliveries and processing incoming merchandise.
- Utilized pallet jacks and hand trucks to facilitate the movement of merchandise within the warehouse.
Sales Associate
Smithsonian Enterprises (American History Museum)
Washington, DC
09.2019 - 09.2020
- Executed precise operations of POS cash register to ensure accurate transactions.
- Restocked and organized sales floor to enhance product visibility.
- Maintained appropriate stock levels throughout assigned section of the store.
- Assisted retail team to ensure thorough and efficient physical inventory assessments.
Sales Associate
Smithsonian Enterprises (Air and Space Museum)
Washington, DC
03.2018 - 09.2019
- Facilitated customer engagement and sales initiatives at satellite store pop-up locations.
- Monitored and verified cash drawer balances at the beginning and end of each shift to maintain financial integrity.
- Educated customers on Smithsonian membership options, emphasizing tier levels and associated advantages to enhance customer understanding.
- Implemented persuasive sales strategies to drive achievement of daily sales targets.
Education
High School Diploma -
West Potomac High School
Alexandria, VA06.2015
Skills
ShipStation
Shopify
Microsoft Excel
UPS CampusShip
POS (Point of Sale)
Order Management
Customer Acquisition
Big Commerce
Data entry
Microsoft Word
Timeline
Member Service and Operations Associate (Retail)
National Society Daughters of the American Revolution
09.2023 - Current
E-Commerce & Customer Service Assistant Manager
Mount Vernon Ladies' Association
12.2022 - 09.2023
E-Commerce & Customer Service Lead
Event Network (National Gallery of Art)
05.2021 - 10.2022
E-Commerce Lead
Event Network LLC (Warehouse)
05.2021 - 03.2022
Sales Associate
Smithsonian Enterprises (American History Museum)
09.2019 - 09.2020
Sales Associate
Smithsonian Enterprises (Air and Space Museum)
03.2018 - 09.2019
High School Diploma -
West Potomac High School