ZARIA COOKE
Dallas,TX
Summary
Versatile, Professional with more than four years of experience in hospitality and customer service, a leader with the ability to assist, motivate and train as well as provide guidance to customers. Strong ability to thrive while working in fast-paced, high-volume environments and managing multiple tasks at once. Keen ability to work with co-workers while having a positive attitude and using strategic problem-solving tactics. Background in the Commercial/Photography department with a desire to continue exploring other types of mediums.
Overview
5
5
years of professional experience
Work History
Server
Alamo Drafthouse Cinema
Richardson, TX
04.2019 - 06.2024
- Greet incoming guest to theater before the screen goes dark as previews begins
- Explaining our policies, steps to order and take initial drink and appetizer order, as well as entrees if the guests are ready
- Input orders into the ALOHA system
- Running food and drinks, quickly and quietly, when the lights go down
- During the movie, we also have to watch for order cards (which is how the guest will communicate with servers during the movie)
- Buss tables in a quick and quiet manner during the movie
- Displayed enthusiasm and knowledge about restaurant's menu and products.
Remote Independent Call Center Rep
Liveops
Dallas, TX
12.2023 - 05.2024
- Companies include Nike, Bath & Body Works, & Intuit
- Answered incoming customer calls regarding product inquiries, orders, complaints and general customer service.
- Assessed customer needs and provided solutions to resolve their issues in a timely manner.
- Processed customers' orders over the phone and provided follow-up services to ensure satisfaction with products or services.
- Maintained records of customer interactions and transactions for future reference.
- Researched required information using available resources.
- Identified and escalated priority issues as needed.
- Followed up with customers to ensure their requests were addressed properly.
Production Assistant
Freelancers Union
Dallas, TX
04.2021 - 12.2023
- Taking care of Craft Services, providing the crew with ample amounts of snack, food, and hydration
- Assisting the Art Department, making sure the sets are properly dressed and ready for camera
- Office assistance duties such as tracking, logging receipts, and petty cash from the company budget, making appointments and hotels reservations for cast and crew, etc
- Assist crews with building sets and identifing problems that could result in possible safety issues.
- Deliver messages to various crew members to coordinate communications.
- Organize and coordinate key communications between cast and technical crew.
Education
Collin College
12.2020
Richland College
05.2020
Skills
- Problem-Solving
- Attention to Detail
- Schedule Coordination
- Customer Service and Rapport
- Empathy Training
- Verbal and Written Communication
- Effective Multitasking
- Production Understanding
- Service Oriented
Timeline
Remote Independent Call Center Rep
Liveops
12.2023 - 05.2024
Production Assistant
Freelancers Union
04.2021 - 12.2023
Server
Alamo Drafthouse Cinema
04.2019 - 06.2024
Collin College
Richland College
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