Zariah Ampey
Austell,GA
Summary
Results-oriented professional with experience in beauty retail, known for exceptional customer service and sales proficiency. Collaborated effectively with team members to streamline workflows and boost store traffic, driving organizational growth.
Overview
4
4
years of professional experience
Work History
Prestige Beauty Advisor
Ulta Beauty Inc.
Hiram, GA
03.2024 - Current
- Provided personalized beauty consultations to enhance customer satisfaction and loyalty.
- Assisted customers in selecting products tailored to individual needs and preferences.
- Collaborated with team members to streamline workflows, improving service delivery efficiency.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Beauty Advisor
Sephora
Austell, GA
07.2023 - 03.2024
- Managed inventory levels, ensuring adequate stock of popular items for seamless sales operations.
- Collaborated with team members to execute promotional events, boosting store traffic and engagement.
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Assisted customers in product selection, enhancing overall shopping experience.
Call Center Representative
Sephora
Atlanta, Ga
05.2022 - 10.2022
- Utilized CRM systems to track customer interactions and ensure accurate record-keeping.
- Delivered exceptional customer service by addressing inquiries and resolving issues efficiently.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
Education
No Degree - Cosmetology
Elaine Sterling Institute
Atlanta, Ga10.2027
High School Diploma -
Centennial High School
Roswell, GA05.2020
Skills
- Organizational growth
- Strong communication skills
- Time management
- Exceptional customer service
- Data entry
- Basic computer skills
- Adaptable to change
- Sales proficiency
- Persuasive Skills
- Digital Marketing
Accomplishments
- Represented ULTA Beauty, as an Associate Brand Ambassador, strengthening brand presence and customer's engagement.
- Applied digital marketing strategies through multiple brand campaigns, driving audience engagement and supporting sales initiatives.
Timeline
Prestige Beauty Advisor
Ulta Beauty Inc.
03.2024 - Current
Beauty Advisor
Sephora
07.2023 - 03.2024
Call Center Representative
Sephora
05.2022 - 10.2022
No Degree - Cosmetology
Elaine Sterling Institute
High School Diploma -
Centennial High School