ZARIAH HARVEY
Montgomery
Summary
Resourceful Customer Service Representative with a strong background in communication and problem-solving. Expertise in maintaining detailed records and improving customer satisfaction through effective engagement. Experienced in managing high call volumes while fostering positive relationships and leveraging CRM systems to enhance operational efficiency.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
CW Reliance and Company
Montgomery
10.2024 - Current
- Documented customer interactions, transactions, and feedback to enhance future service and support.
- Updated databases with new and modified customer data.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Interacted with customers to identify needs, resolve issues, and clarify product information, improving customer satisfaction.
- Maintained accurate records of customer interactions and transactions.
- Guided customers through billing procedures, facilitated payment processing, and assisted with setting up payment options.
Child and Youth Program Assistant
Maxwell Child Development Center
Montgomery
04.2024 - Current
- Coordinated planning and implementation of engaging activities for children and youth, enhancing participation and enjoyment.
- Collaborated with staff to maintain a safe and welcoming environment, fostering positive experiences for all participants.
- Facilitated communication between children, parents, and program staff effectively.
- Provided direct supervision during recreational activities to ensure safety and participation.
- Organized and maintained program supplies and resources efficiently.
- Recorded participant progress and behavior for staff review, contributing to informed program improvements.
- Administered recreation programs to keep activities running smoothly to serve youth.
- Trained and managed volunteer staff to accomplish program objectives.
Call Center Representative
Sykes Enterprises, Incorporated
Montgomery
06.2021 - 03.2024
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Handled high call volumes while ensuring quality and professionalism in every interaction.
- Resolved customer complaints through effective communication and problem-solving.
- Navigated through computer systems to review information and respond appropriately to callers.
- Leveraged knowledge base to provide accurate and timely responses to customer inquiries.
- Worked with team members to identify and implement strategies that enhanced service efficiency.
- Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
Education
High School Diploma -
Jefferson Davis High School
Montgomery, AL05.2019
Some College (No Degree) - Business
Grand Canyon University
Phoenix, AZSkills
- Call center experience
- Customer relationship management
- Member account management
- Call handling techniques
- Conflict resolution
- Data entry accuracy
- Software navigation
- Time management
- Task prioritization
- Scheduling
- Communication skills
- Written communication
- Active listening
- Problem solving
Timeline
Customer Service Representative
CW Reliance and Company
10.2024 - Current
Child and Youth Program Assistant
Maxwell Child Development Center
04.2024 - Current
Call Center Representative
Sykes Enterprises, Incorporated
06.2021 - 03.2024
High School Diploma -
Jefferson Davis High School
Some College (No Degree) - Business
Grand Canyon University