Zariah Jones
Red Oak,TX
Summary
Dynamic and dedicated professional with extensive experience in customer service and administrative support. Skilled in enhancing operational efficiency, managing patient interactions in healthcare settings, and providing exceptional guest experiences in the hospitality industry. Proven ability to work collaboratively in fast-paced environments and maintain meticulous attention to detail.
Overview
5
5
years of professional experience
Work History
Receptionist/Administrative Assistant
Charlton Methodist Hospital
Dallas, TX
06.2020 - 07.2023
- Greeted patients and visitors with a warm and welcoming attitude, ensuring a positive first impression
- Managed patient check-in processes, verifying personal and insurance information for accuracy
- Scheduled appointments in coordination with healthcare providers, optimizing patient flow and reducing wait times
- Answered incoming calls, providing information and directing inquiries to appropriate departments
Customer Support
Hooters
Arlington, TX
09.2021 - 07.2022
- Successfully welcomed and seated guests, cultivating a friendly dining atmosphere
- Managed reservations and organized seating arrangements during peak hours to enhance guest experiences
- Provided detailed information about menu items and restaurant policies, ensuring guest satisfaction
- Collaborated with staff to streamline service flow and maintain a clean and inviting environment
- Processed payments efficiently and addressed guest concerns professionally
Volunteer
Charlton Methodist Hospital
Dallas, TX
06.2020 - 08.2021
- Enhanced marketing efforts by creating and designing advertisements promoting the services of company-sponsored advertisers
- Supported the client service team, assisting in inquiries and requests for information from clients
- Maintained accurate client records in CRM systems and contributed to improving service delivery processes
Customer Service Associate
SpringCreek BBQ
DeSoto, TX
02.2018 - 01.2020
- Collaborated with team members to ensure efficient operations during peak hours, minimizing customer wait times
- Trained new cashiers on point-of-sale systems, customer service protocols, and cash handling procedures
- Promoted company loyalty programs and special offers, enhancing customer engagement and boosting sales
- Balanced cash registers and prepared daily cash reports, ensuring financial accuracy and compliance
Education
Bachelor’s General Studies - Public Health / General Studies
Texas A&M University
Commerce, TX05.2024
Skills
- Excellent customer service and communication skills
- Strong time management abilities
- Proficient in Microsoft Word and Excel
- Leadership and teamwork capabilities
- Document management and review expertise
- Experience in both healthcare and food service environments
Timeline
Customer Support
Hooters
09.2021 - 07.2022
Receptionist/Administrative Assistant
Charlton Methodist Hospital
06.2020 - 07.2023
Volunteer
Charlton Methodist Hospital
06.2020 - 08.2021
Customer Service Associate
SpringCreek BBQ
02.2018 - 01.2020
Bachelor’s General Studies - Public Health / General Studies
Texas A&M University