Zariah Smith
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
7
7
years of professional experience
Work History
Account Specialist
JPMorgan Chase
Plano, TX
11.2023 - 01.2025
- Completed routine and complex account updates to resolve problems.
- Enhanced client satisfaction by promptly resolving account issues and providing exceptional customer service.
- Set up new customer accounts and updated existing profiles with latest information.
- Managed multiple accounts simultaneously, demonstrating exceptional organizational skills and attention to detail.
Schedule Coordinator
Lowe's
Work From Home
09.2021 - 06.2023
- Streamlined internal communication, ensuring accurate and up-to-date schedule information for all team members.
- Managed last-minute schedule changes with minimal disruption to daily operations or customer service levels.
- Conduct initial contact with customer and service providers to provide centralized contact information and job expectations in order to verify project scope and ensure alignment
- Manage outbound tasks and make outbound calls to customers, providers, stores and vendors in order to provide updates with gathered information
Escrow Assistant
First American
Irving, TX
03.2018 - 07.2021
- Developed strong relationships with clients through excellent customer service, fostering trust and loyalty.
- Assisted with the successful closing of numerous escrow transactions, ensuring all parties were informed and satisfied.
- Maintained organized files for easy access, increasing team efficiency during transaction reviews.
- Provided exceptional support during audits by ensuring all documentation was accurate, complete, and readily available for review.
Education
High School Diploma -
Duncanville High School
Duncanville, TX06-2016
Skills
- Account administration
- Customer relationship development
- Document management
- Microsoft office proficiency
- Documentation skill
- Schedule coordination
- Excellent communication
Timeline
Account Specialist
JPMorgan Chase
11.2023 - 01.2025
Schedule Coordinator
Lowe's
09.2021 - 06.2023
Escrow Assistant
First American
03.2018 - 07.2021
High School Diploma -
Duncanville High School