Zariah Varner
Houston,TX
Summary
Claims Adjuster skilled in investigating and analyzing liability concerning personal, commercial, cargo or property loss. Excellent communication skills demonstrated through 5 years of experience interviewing specialists, witnesses and claimants to compile information to settle claims
Overview
7
7
years of professional experience
1
1
Certification
Work History
Commercial Cargo CDU
GEICO
2025.09 - Current
- Negotiate settlements with claimants, vendors, and insurers while ensuring compliance with company guidelines and industry regulations.
- Investigate and evaluate commercial cargo claims involving loss, damage, or theft during transit (marine, trucking, rail, and air shipments).
- Analyze shipping documents including bills of lading, invoices, packing lists, and inspection reports to determine liability and coverage.
Commercial Claims Examiner
GEICO
2024.08 - 2025.09
- - Resolve liability and complex coverage auto claims, ensuring timely and accurate communication with all involved parties
- - Conduct in-depth investigations into coverage issues and determine appropriate resolutions
- - Negotiate settlements with claimants, attorneys, and third parties
- - Provide exceptional customer service while adhering to regulatory and policy guidelines
Claims Examiner
GEICO
2021.08 - 2024.08
- - Managed complex first- and third-party auto claims with attention to detail and policy accuracy
- - Reviewed policy coverage, determined liability, and established appropriate reserves and settlements
- - Issued payment checks and documented claim progress in accordance with internal standards
- - Pursued continuous professional development to remain current on regulations and best practices
Internet and Voice Repair Technician
Charter Communications
2020.11 - 2021.11
- - Delivered over-the-phone internet and voice repair services, ensuring customer satisfaction and quick issue resolution
- - Utilized automated diagnostic tools to reduce downtime and enhance troubleshooting efficiency
- - Identified and recommended process improvements to improve customer support and service delivery
Store Consultant
FedEx
2019.02 - 2020.11
- - Managed production workflows and store operations from open to close
- - Assisted customers using consultative selling to meet printing and shipping needs
- - Analyzed store trends to optimize upselling and cross-selling opportunities
Education
Bachelor of Arts - New Media and Technology Communication
The Ohio State University
Columbus, OH05.2021
Skills
- - Strong organizational and time-management skills
- - Exceptional communication and interpersonal abilities
- - Skilled in negotiation and conflict resolution
- - Detail-oriented with multitasking capabilities
- - Customer-focused with proven service excellence
- - Team player with the ability to work independently
Certification
Active Property & Casualty License (All License States)
Timeline
Commercial Cargo CDU
GEICO
2025.09 - Current
Commercial Claims Examiner
GEICO
2024.08 - 2025.09
Claims Examiner
GEICO
2021.08 - 2024.08
Internet and Voice Repair Technician
Charter Communications
2020.11 - 2021.11
Store Consultant
FedEx
2019.02 - 2020.11
Bachelor of Arts - New Media and Technology Communication
The Ohio State University