Zariannia Pleasants
Dover ,DE
Summary
Dynamic and results-driven professional with a strong work ethic and exceptional customer service skills, honed at Footlocker. Proven track record in sales techniques and guest engagement, consistently enhancing customer satisfaction and driving revenue growth. Adept at team collaboration and maintaining cleanliness standards in high-volume environments.
Overview
4
4
years of professional experience
Work History
Server
Rail Haus
Dover, DE
09.2023 - Current
- Provided exceptional customer service, ensuring positive dining experiences for all guests.
- Efficiently managed food and beverage orders, maintaining accuracy and timeliness during peak hours.
- Collaborated with kitchen staff to ensure seamless service flow and timely order delivery.
- Assisted in training new servers on menu items and service protocols to enhance team performance.
- Maintained cleanliness of dining area, adhering to health and safety standards consistently.
- Handled cash transactions accurately, processing payments and balancing registers at shift end.
- Utilized POS systems for order entry and payment processing, streamlining service operations.
Store Manager
Footlocker, Foot Action, And Kids Footlocker
06.2025 - 09.2025
- Oversaw daily operations, ensuring compliance with company policies and procedures.
- Trained and mentored team members to enhance performance and customer service skills.
- Analyzed sales trends to develop strategic merchandising plans, optimizing product placement.
- Implemented loss prevention measures, reducing shrinkage through effective inventory management.
- Coordinated staff scheduling, aligning resources with peak business hours for operational efficiency.
- Conducted performance evaluations, providing feedback to drive individual and team improvement.
- Developed promotional strategies that increased foot traffic and enhanced brand visibility in-store.
- Fostered a positive team environment, encouraging collaboration and open communication among staff.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Assistant Manager
Footlocker, Foot Action, And Kids Footlocker
Newark, DE
09.2024 - 06.2025
- Oversaw daily store functions, prioritizing optimal service quality and a positive shopping environment.
- Guided team members through sales technique training and product knowledge sessions to improve overall sales performance.
- Developed and enforced inventory management protocols to maintain optimal stock levels and reduce discrepancies.
- Interpreted sales data to discern trends and advise on promotional strategies aimed at maximizing revenue potential.
- Analyzed business patterns to coordinate staff schedules, ensuring alignment with peak operational hours.
- Created comprehensive visual merchandising standards that significantly improved product visibility and fostered shopper engagement
Sales Lead Keyholder
Footlocker, Foot Action, And Kids Footlocker
Dover, DE
09.2023 - 09.2024
- Managed store operations on a daily basis, focusing on maintaining high standards of customer service and achieving sales targets.
- Guided and supported new team members, promoting teamwork and a positive workplace culture.
- Evaluated and enforced cash handling protocols to guarantee precision and regulatory compliance.
- Conducted thorough inventory assessments by opening boxes and restocking shelves, enhancing store organization and accessibility.
- Executed store opening and closing procedures, meticulously counting registers, processing deposits, and systematically filing daily documents.
- Implemented strategies for maintaining a pristine and inviting store environment, fostering positive customer interactions and loyalty.
- Oversaw all aspects of store opening and closing procedures, ensuring compliance with company standards.
Food Runner
Tom Foolery's Restaurant & Bar
Middletown, DE
01.2022 - 06.2023
- Delivered food and beverages promptly to enhance customer satisfaction.
- Assisted kitchen staff in maintaining organized service areas for efficiency.
- Communicated effectively with servers to ensure accurate order fulfillment.
- Monitored dining area for guest needs, proactively addressing requests.
Education
High School Diploma -
Middletown High School
Middletown, DE06.2023
Bachelor of Science - Elementary Education
Delaware Technical Community College
DESkills
Strong work ethic
Exceptional customer service
Cash handling
Guest engagement
Professional appearance
Hospitality service expertise
Customer service
Cleanliness standards
Safe food handling
Food running
Service prioritization
Team collaboration
Sales expertise
Sales techniques
Order accuracy
Food safety practices
Performance improvement
Timeline
Store Manager
Footlocker, Foot Action, And Kids Footlocker
06.2025 - 09.2025
Assistant Manager
Footlocker, Foot Action, And Kids Footlocker
09.2024 - 06.2025
Server
Rail Haus
09.2023 - Current
Sales Lead Keyholder
Footlocker, Foot Action, And Kids Footlocker
09.2023 - 09.2024
Food Runner
Tom Foolery's Restaurant & Bar
01.2022 - 06.2023
High School Diploma -
Middletown High School
Bachelor of Science - Elementary Education
Delaware Technical Community College