Zarina Mussa
Canal Winchester,OH
Summary
Experienced with delivering high-quality member support and resolving inquiries efficiently. Reliable worker equipped for fast-paced work and changing daily needs. Utilizes strong communication and problem-solving skills to address member needs and improve satisfaction. Seeks out opportunities to go beyond basics, committed to achieving results.
Overview
7
7
years of professional experience
Work History
Member Service Specialist
Sam's Club
Reynoldsburg, OH
01.2023 - 02.2026
- Informed members with details about their account including, but not limited to, renewal, authorized users, and purchase history.
- Managed customer feedback and implemented improvements and resolutions to ensure member satisfaction.
- Thoroughly educated members on which membership option will best suit their needs.
- Facilitated new account acquisitions and educated clients on the benefits of our store credit card, enhancing member engagement.
- Provided customer service over the phone and directed calls to appropriate personnel.
- Assisted members in navigating through their mobile app
- Collaborated with team members to streamline service delivery processes.
Store Cashier
Michael’s
Reynoldsburg, Ohio
06.2021 - 11.2022
- Greeted customers and helped to create a welcoming atmosphere
- Processed customer transactions efficiently, ensuring accuracy in cash handling and register operations.
- Kept employee and customer areas clean and orderly, using slow periods to tackle routine housekeeping tasks.
- Addressed common questions about store products.
- Trained new cashiers on POS systems and operational procedures to enhance team performance.
- Managed inventory levels, restocked merchandise, and maintained organized product displays.
- Verified prices and calculated totals using scanners and Point of Sale (POS) systems
CREWMEMBER
Raising Canes
Pickerington, OH
12.2018 - 04.2020
- Ordered, organized, and rotated supplies.
- Collaborated well with team members to carry out daily assignments and achieve team targets.
- Consulted with customers to understand their desires and refer them to the manager if needed.
- Taught newer employees important procedures such as cashing people out in drive-thru and checking for counterfeit money.
- Maintaining the facility by sweeping and mopping, changing the trash cans, cleaning the windows, and disinfecting every area.
Education
HIGH SCHOOL DIPLOMA -
Pickerington High School Central
Pickerington, Ohio05.2020
Skills
- Customer engagement
- Exceptional communication
- Multitasking
- Strong empathy
- Problem-solving
- Attention to detail
- Workflow optimization
Languages
English
Native or Bilingual
Swahili
Native or Bilingual
Interests
- Music and Songwriting
- Cooking
- Traveling
- Graphic Design
Timeline
Member Service Specialist
Sam's Club
01.2023 - 02.2026
Store Cashier
Michael’s
06.2021 - 11.2022
CREWMEMBER
Raising Canes
12.2018 - 04.2020
HIGH SCHOOL DIPLOMA -
Pickerington High School Central