Zarina Sulaiman
Lawrenceville,GA
Summary
Detail-oriented Medical Receptionist with extensive experience in front desk operations, patient registration, and insurance verification. Proficient in appointment scheduling, patient check-in/check-out, and maintaining HIPAA compliance. Committed to enhancing patient experience and optimizing office efficiency in fast-paced healthcare settings.
Overview
1
1
Language
6
6
years of professional experience
Work History
Medical Receptionist
Centerwell Senior Primary Care
Suwanee, Georgia
03.2025 - Current
- Schedule Appointments: Manage appointment calendars, schedule patient visits, and coordinate with medical staff to improve schedules.
- Inquiries and Communication: Answer incoming calls, respond to patient inquiries, and provide general information.
- Greet Patients: Welcome patients and visitors, both in person and over the phone.
- Patient Records: Update patient records, ensuring accuracy. Work in Electronic Medical Records (EMR) and Customer Relationship Management (CRM) systems.
- Billing and Payments: Ensure patient accounts are updated correctly. May include collecting copay at time of visit.
- Office Management: Ensure the reception area is tidy, sanitized, and well-stocked with necessary materials.
- Assisted with administrative tasks, including ordering supplies, managing office inventory, and sending courier packages.
Patient Access Representative
Walmart Health
Suwanee, Georgia
04.2022 - 08.2024
- Patient greeting and check-in: Welcoming patients upon arrival, verifying appointments, and collecting the necessary paperwork.
- Supported front desk workflows for check-in and check-out to facilitate efficient patient processing
- Performed administrative tasks, updating patient records and scheduling appointments while handling phone calls to streamline operations
- Maintained clean and organized waiting area, addressed patient concerns, and managed wait times to enhance patient experience
- Answering basic questions: Providing information regarding clinic services, hours of operation, and insurance requirements
Quality Assurance Technician
Suzanna’s Kitchen
Norcross, Georgia
01.2021 - 12.2021
- Verified ingredients against food safety standards and supplier specifications.
- Tested samples for consistency, appearance, and label accuracy.
- Inspected Suzanna's Kitchen products for quality, freshness, and packaging compliance.
- Monitored production processes to identify any potential quality issues.
- Reported product defects and process issues to production supervisors.
- Followed HACCP procedures and company hygiene requirements during shifts.
- Ensured that all products meet customer requirements prior to shipping.
Education
High School Diploma -
Penn Foster High School
Scranton, PA01-2022
Some College (No Degree) - Computer Science
Southern New Hampshire University
ManchesterSkills
- Patient Registration & Check-In/Check-Out
- Electronic Medical Records (EMR/EHR)
- Appointment scheduling
- Appointment management
- Insurance Verification
- HIPAA compliance
- Office administration
- MS Office proficiency
- Customer service skills
Languages
Persian
Native/ Bilingual
Timeline
Medical Receptionist
Centerwell Senior Primary Care
03.2025 - Current
Patient Access Representative
Walmart Health
04.2022 - 08.2024
Quality Assurance Technician
Suzanna’s Kitchen
01.2021 - 12.2021
High School Diploma -
Penn Foster High School
Some College (No Degree) - Computer Science
Southern New Hampshire University