Zarna Dharia
Ledgewood,NJ
Summary
Positive and organized team player with strong ability to motivate staff and enhance customer satisfaction. Well-versed in inventory management and sales techniques, combining these with effective communication and problem-solving skills.
Technical support professional committed to delivering high-quality assistance. Skilled in resolving technical issues and enhancing customer experiences. Known for strong collaboration and adaptability in dynamic environments, ensuring reliable support and seamless operations.
Overview
28
28
years of professional experience
Work History
Assistant Store Manager
Dunkin' Donuts
09.2009 - 10.2024
- Managed cash registers efficiently, ensuring accurate transactions, and balancing drawers daily.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Managed opening and closing procedures and recommended changes.
- Increasing sales by upselling the products.
Tier 1 Technical Support Representative
Phizer
11.2007 - 02.2008
- Developed strong relationships with clients, fostering trust in our ability to resolve their technical challenges quickly.
- Reduced call resolution time by effectively troubleshooting software and hardware problems.
- Maintained detailed records of customer interactions, noting solutions provided for future reference.
IT Specialist
GEC Marconi
02.1997 - 08.1999
- Configured hardware, devices, and software to set up work stations for employees.
- Enhanced system efficiency by implementing and maintaining IT infrastructure upgrades.
- Provided exceptional customer service by promptly addressing problems reported by end users.
Education
Bachelor of Science - Computer Engineering
New Jersey Institute of Technology
Newark, NJ05-1995
Skills
- Customer service
- Goals and performance
- Remote support
- Ticket management
- Application installations
- Communication
Timeline
Assistant Store Manager
Dunkin' Donuts
09.2009 - 10.2024
Tier 1 Technical Support Representative
Phizer
11.2007 - 02.2008
IT Specialist
GEC Marconi
02.1997 - 08.1999
Bachelor of Science - Computer Engineering
New Jersey Institute of Technology
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