Zarriah Odom
Albuquerque,NM
Summary
PROFFESIONAL SUMMARY:
- Utilize strategic thinking to secure Care Pro's for hard to staff/high touch Clients.
- Deliver training to new Recruit's
- Deliver exceptional customer service by promptly responding to inbound calls, messages and emails from Care Pro's and Clients and Account Owners, Partners.
- Owning Multiple Urgent Same Day and Next day Matters
- Able to Multitask
●Increase Client/Care Pros Satisfaction by resolving complex issues and providing exceptional service at all times.
●Contribute to the Team's Productivity & work volume by Being available to offer assistance that is needed in all areas.
●Available to cover for Shift Lead opportunity when presented.
Overview
11
11
years of professional experience
Work History
Regional Associate
Honor Techonolgy
11.2022 - Current
Honor Home Care Technologies - Regional Associate
San Jose, CA • 11/2022 - Current
- Assisting with Employee /Clientele Schedules.
- Documenting Information.
- Assisting with inbound and outbound calls.
- Handling Urgent Same Day and Next Day Matters.
- Reporting Escalated situations to the Proper Team.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
Care Provider
Honor Technology
08.2013 - 11.2022
- Hospice
- Shopping/ errands
- PT exercise
- Vital Reminders/ Medication reminders
- House Hold Duties
- Companionship
- Transportation
Education
No Degree -
Valley High School
Albuquerque, NMSkills
- Relationship Building
Client and Care Pro Engagement
Same Day and Next Day Issue Resolution
Decision-Making
Computer Skills
- Costumer service
- Attention to Detail
- Customer Interaction
- Leadership Qualities
- Time Management
- Efficient on multiple tasking
Record and File Management
- Excell expectations
- Decision Making
- Complex Problem-Solving
Courteous and Professional - Oral & written communicate
●Work Planning and Prioritization
Timeline
Regional Associate
Honor Techonolgy
11.2022 - Current
Care Provider
Honor Technology
08.2013 - 11.2022
No Degree -
Valley High School
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