ZAUR RAMAZANOV
Swedesboro,NJ
Summary
Dedicated and customer-focused IT professional with 3+ years of experience in Help Desk and technical support roles. Proven ability to troubleshoot hardware/software issues, document incidents, and deliver outstanding customer service. Skilled in supporting Microsoft O365, Windows systems and various devices including printers, laptops, and mobile devices. Strong communicator with a focus on timely, effective problem resolution and user satisfaction.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Device Engineering Manager
Fix It All
Wilmington, DE
12.2023 - Current
- Lead a team of 5, managing daily operations and customer relations.
- Diagnosed and repaired hardware/software issues, including laptops and mobile devices.
- Provided technical support, trained new staff, and ensured high service quality.
Microelectronics Engineer
Fast phone Fix
01.2021 - 01.2023
- Diagnosed and repaired hardware/software issues, including laptops and mobile devices.
- Provided technical support, trained new staff, and ensured high service quality.
- Diagnosed and repaired complex mobile hardware faults at PCB level.
- Delivered expert support on microelectronic device issues to customers.
- Assisted in troubleshooting network and device functionality.
- Resolved customer device issues, supporting hardware troubleshooting and diagnostics.
- Contributed to operational improvements and sales growth through technical support.
- Provided internal team support and training on device troubleshooting.
Junior Device Manager
Ez-Fix
- Handled day-to-day technical support requests and device troubleshooting.
- Provided basic training to end-users on system use and issue prevention.
- Supported operational improvements and internal IT equipment upgrades
Education
Master's Degree - Electrical Engineering
SAPEINZA UNIVERSITY OF ROME
Rome,Italy 06-2026
Bachelor's Degree - Electrical Engineering
KHAZAR UNIVERSITY
Baku,Azerbaijan 06-2020
Skills
- Help Desk & Technical Support
- Incident Documentation & Ticketing Systems
- Microsoft O365
- Windows OS
- Troubleshooting: Printers
- Troubleshooting: Laptops
- Troubleshooting: Mobile Devices
- Customer Service & Communication
- Remote Support & Problem Resolution
Certification
- Meta Front-End Developer, 2024
- IBM Certified CompTIA Core 1, 2025
- CompTIA A+ Certification, Currently Preparing for Core 2
Languages
- English, Advanced
- Turkish, Fluent
- Russian, Intermediate
- Azerbaijani, Fluent
Timeline
Device Engineering Manager
Fix It All
12.2023 - Current
Microelectronics Engineer
Fast phone Fix
01.2021 - 01.2023
Junior Device Manager
Ez-Fix
Master's Degree - Electrical Engineering
SAPEINZA UNIVERSITY OF ROME
Bachelor's Degree - Electrical Engineering
KHAZAR UNIVERSITY
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