ZAVEIR ROMAIN HAMILTON
Hempstead,New York
Summary
To render valuable service to your organization while maintaining a high level of integrity and professionalism in all my duties ensuring the confidentiality of all job-related matters
Overview
12
12
years of professional experience
Work History
Manager
Caribbean vibes
Brooklyn, New York
06.2024 - 04.2026
- Led daily operations to ensure seamless customer experiences at Caribbean vibes.
- Managed staff schedules and assignments to optimize workflow and efficiency.
- Developed training programs for new employees to enhance service standards.
Direct Sales Executive
Optimum
04.2022 - 05.2024
- Educated customers about product features and benefits.
- Conducted product demonstrations to engage potential buyers.
- Developed strong relationships with clients through effective communication.
Account Manager
Executive Enterprise
07.2018 - 01.2022
- Interviewed and screened potential direct sales professionals
- Responsible for a team of 13 direct sales professionals
- Trained new direct sales professionals
- Acquired over 200 new customers
- Acted as main point of contact in matters relating to client concerns and needs.
- Managed client relationships to ensure satisfaction and retention.
Cashier/Server
Cascade Jerk
07.2017 - 07.2018
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product selections and answered inquiries promptly.
- Handled customer complaints professionally to enhance service experience.
Customer Service Representative
Xerox Call Center
11.2016 - 06.2017
- Resolved customer inquiries via phone and email efficiently.
- Provided product information and support to enhance user experience.
- Documented customer interactions accurately in internal systems.
- Collaborated with teams to address complex customer issues promptly.
Operations Manager
Wisynco Group Ltd
07.2014 - 01.2015
- Managed daily operations to ensure efficiency and productivity across departments.
- Coordinated logistics and supply chain activities for timely product delivery.
- Supervised staff to maintain high standards of performance and teamwork.
- Implemented operational policies to enhance workflow and process improvement.
Assistant to Technical Personnel
Elegant Creative Dezynes
04.2014 - 07.2014
- Assisted in client meetings to gather project requirements and feedback.
- Coordinated design projects by managing schedules and timelines.
- Managed communication between creative teams to ensure alignment on goals.
- Maintained inventory of supplies and resources needed for design work.
Education
Portmore Community College
National Tools & Engineering Institute
OLD HARBOUR HIGH
Skills
- Sales
- Lead generation
- Negotiation Techniques
- Customer Service
- Microsoft Excel
- Microsoft Word
- Effective communication
Hobbies and Interests
- I enjoy watching and playing soccer.
- I enjoy listening to music and watching movies.
- I enjoy traveling and learning about different cultures.
Timeline
Manager
Caribbean vibes
06.2024 - 04.2026
Direct Sales Executive
Optimum
04.2022 - 05.2024
Account Manager
Executive Enterprise
07.2018 - 01.2022
Cashier/Server
Cascade Jerk
07.2017 - 07.2018
Customer Service Representative
Xerox Call Center
11.2016 - 06.2017
Operations Manager
Wisynco Group Ltd
07.2014 - 01.2015
Assistant to Technical Personnel
Elegant Creative Dezynes
04.2014 - 07.2014
Portmore Community College
National Tools & Engineering Institute
OLD HARBOUR HIGH