Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Zavian Lawson

Margate

Summary

Experienced in customer service, transaction management, and record keeping. Proficient in managing sensitive data, using point-of-sale systems, and delivering efficient support in busy settings. Enthusiastic about utilizing organizational and communication skills as a Retail Sales Greeter in a customer-centric dealership environment.


Experience pharmacy technician, proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills.

Overview

4
4
years of professional experience
11
11
years of post-secondary education
4
4
Certifications

Work History

Pharmacy Technician

Walgreen's Pharmacy
11.2021 - Current
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Counted, measured, and compounded medications following standard procedures.
  • Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
  • Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.

Customer Service Representative

Walgreen's Pharmacy
07.2021 - 11.2021
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.

Education

High School -

Coconut Creek High School
08.2016 - 06.2020

Diploma - Medical Administrative Specialist

Atlantic Technical College
08.2018 - 06.2020

Bachelor of Science - Biology

Nova Southeastern University (NSU)
08.2020 - Current

Skills

  • Greeting and assisting customers
  • Answering phones and directing calls
  • Conflict resolution
  • Verbal and written communication
  • Inventory and supply ordering
  • Data entry and recordkeeping
  • Tracking items (medications → keys/license plates)
  • Mail handling and shipping
  • Multitasking in high-traffic environments
  • Drug safety
  • Team collaboration
  • Drug utilization review

Certification

Microsoft Office Specialist: Word, PowerPoint, Access, Excel, Outlook

Timeline

Pharmacy Technician

Walgreen's Pharmacy
11.2021 - Current

Customer Service Representative

Walgreen's Pharmacy
07.2021 - 11.2021

Bachelor of Science - Biology

Nova Southeastern University (NSU)
08.2020 - Current

Diploma - Medical Administrative Specialist

Atlantic Technical College
08.2018 - 06.2020

High School -

Coconut Creek High School
08.2016 - 06.2020
Zavian Lawson
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