Zavianna Day
Concord,NC
Summary
Dedicated and results-driven college student pursuing a BBA in Fashion Business and Marketing with hands-on experience in administrative support, retail, and bartending management. Proven ability to manage multiple tasks efficiently, communicate effectively with diverse teams, and provide excellent customer service. Demonstrates strong leadership, problem-solving, and organizational skills, with a passion for fashion and business. Ready to leverage academic knowledge and real-world experience to contribute to dynamic and innovative environments.
Overview
8
8
years of professional experience
Work History
Bartender Shift Manager
Crafty Crab
04.2023 - 01.2025
- Successfully managed and operated restaurant solo, handling all aspects of service, including bartending, serving, and managing duties, in the absence of other staff members.
- Provided exceptional customer service by engaging with guests in a friendly manner and anticipating their needs
- Resolved customer complaints promptly and effectively to maintain high levels of satisfaction
- Efficiently handled cash transactions and accurately processed payments using POS system
- Inspired team members to exceed service expectations through recognition and support.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Administrative Assistant
Helping Hands Events
01.2022 - 02.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Monitored supervisor's work calendar and scheduled appointments and meetings.
- Compiled and produced qualified candidates' information for hiring manager review and liaised between parties to coordinate formal, management interviews.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Monitored premises, screened visitors and updated logs.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
Hardlines Team Member
Target
10.2018 - 07.2019
- Trained and developed new hires in company processes, product knowledge & customer service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Increased sales by offering advice on purchases and promoting additional products.
- Provided positive first impressions to welcome existing, new and potential customers.
- Prepared merchandise for sales floor by pricing or tagging.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Answered questions about store policies and addressed customer concerns.
Assistant
Red Salon
05.2017 - 02.2018
- Manage owner's calendar, schedule appointments, and coordinate travel/training
- Assist with event planning/hosting (nail art classes, workshops, etc.)
- Help maintain salon atmosphere – ensuring client comfort and aesthetic appeal
- Offered exceptional service and support to walk-in and scheduled customers.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
Education
BBA - Fashion Marketing
LIM College
New York, NY05-2028
Skills
- Upselling strategies
- Customer service
- Strong multitasking
- Team player attitude
- Cleanliness and hygiene
- Engaging personality
Timeline
Bartender Shift Manager
Crafty Crab
04.2023 - 01.2025
Administrative Assistant
Helping Hands Events
01.2022 - 02.2024
Hardlines Team Member
Target
10.2018 - 07.2019
Assistant
Red Salon
05.2017 - 02.2018
BBA - Fashion Marketing
LIM College
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