Professional Summary
Overview
Work History
Education
Skills
Timeline

Zaya Gruyair

Kelly Educational Staffing
Hazleton,PA
Zaya Gruyair
11
years of professional experience

Dynamic professional with a proven track record at Aspen Dental, excelling in customer service and time management. Adept at implementing electronic health record systems, enhancing patient data retrieval. Bilingual and detail-oriented, I thrive in fast-paced environments, consistently improving processes to elevate client satisfaction and operational efficiency.

Work History

Paraprofessional Substitute

4 Years
Kelly Educational Staffing | 09.2022 - Current
  • Facilitated classroom instruction by providing individualized support to students with diverse learning needs.
  • Assisted teachers in developing engaging lesson plans and instructional materials for various subjects.
  • Monitored student progress and behavior, implementing strategies to enhance engagement and learning outcomes.
  • Collaborated with educational staff to maintain a positive and productive classroom environment.

Mental Health Technician

1 Year 5 Months
Embark Behavioral Health | 04.2025 - 09.2026
  • Monitored patient behaviors and emotional well-being to ensure a safe environment.
  • Assisted in implementing individualized treatment plans and therapeutic activities.
  • Collaborated with multidisciplinary teams to coordinate patient care effectively.
  • Documented patient progress and communicated observations to clinical staff promptly.

Tittle Clerk

2 Years 6 Months
Leonard Auto Tag | 02.2022 - 08.2024
  • Processed vehicle title applications, ensuring compliance with state regulations and accuracy of documentation.
  • Assisted customers in understanding title requirements and navigating the application process efficiently.
  • Maintained organized records of titles, facilitating quick retrieval and audit preparation.
  • Collaborated with team members to streamline workflow, reducing processing time for title transactions.

Dental Receptionist

1 Year 11 Months
Aspen Dental | 03.2020 - 02.2022
  • Managed patient scheduling and appointment confirmations to optimize office workflow.
  • Processed insurance claims and verified coverage to ensure accurate billing procedures.
  • Coordinated patient communication, addressing inquiries and providing information on dental services.
  • Implemented electronic health record (EHR) systems for improved patient data management and retrieval.

Customer Service Representative

2 Years
Web.com | 12.2018 - 12.2020
  • Resolved customer inquiries via phone and email, ensuring timely and accurate responses.
  • Managed account updates and billing inquiries, enhancing customer satisfaction through effective communication.
  • Trained new team members on company policies and procedures, fostering a collaborative work environment.
  • Implemented process improvements that streamlined customer interactions, reducing average response times.

Recruiter

2 Years 10 Months
Integrity Staffing for Amazon | 02.2016 - 12.2018

• Supported clients with job search and placement, fostering

relationships with employers and stakeholders to uncover

employment opportunities

• Conducted interviews with employers to ascertain suitable job

placements, ensuring alignment with client skills and career goals

• Devised tailored job search strategies for clients, enhancing their

marketability and success in securing suitable positions

Education

High School Diploma

Hazleton Area HighSchool | Hazleton, PA | 06.2013

Skills

Time management
Customer service
Problem solving
Detail oriented
Bilingual
Adaptability

Timeline

Mental Health Technician

Embark Behavioral Health
04.2025 - 09.2026Read More

Paraprofessional Substitute

Kelly Educational Staffing
09.2022 - CurrentRead More

Tittle Clerk

Leonard Auto Tag
02.2022 - 08.2024Read More

Dental Receptionist

Aspen Dental
03.2020 - 02.2022Read More

Customer Service Representative

Web.com
12.2018 - 12.2020Read More

Recruiter

Integrity Staffing for Amazon
02.2016 - 12.2018Read More

Hazleton Area HighSchool

High School Diploma
Read More
Zaya Gruyair