Dynamic professional with a proven track record at Aspen Dental, excelling in customer service and time management. Adept at implementing electronic health record systems, enhancing patient data retrieval. Bilingual and detail-oriented, I thrive in fast-paced environments, consistently improving processes to elevate client satisfaction and operational efficiency.
Work History
Paraprofessional Substitute
4 Years
Kelly Educational Staffing | 09.2022 - Current
Facilitated classroom instruction by providing individualized support to students with diverse learning needs.
Assisted teachers in developing engaging lesson plans and instructional materials for various subjects.
Monitored student progress and behavior, implementing strategies to enhance engagement and learning outcomes.
Collaborated with educational staff to maintain a positive and productive classroom environment.
Mental Health Technician
1 Year 5 Months
Embark Behavioral Health | 04.2025 - 09.2026
Monitored patient behaviors and emotional well-being to ensure a safe environment.
Assisted in implementing individualized treatment plans and therapeutic activities.
Collaborated with multidisciplinary teams to coordinate patient care effectively.
Documented patient progress and communicated observations to clinical staff promptly.
Tittle Clerk
2 Years 6 Months
Leonard Auto Tag | 02.2022 - 08.2024
Processed vehicle title applications, ensuring compliance with state regulations and accuracy of documentation.
Assisted customers in understanding title requirements and navigating the application process efficiently.
Maintained organized records of titles, facilitating quick retrieval and audit preparation.
Collaborated with team members to streamline workflow, reducing processing time for title transactions.
Dental Receptionist
1 Year 11 Months
Aspen Dental | 03.2020 - 02.2022
Managed patient scheduling and appointment confirmations to optimize office workflow.
Processed insurance claims and verified coverage to ensure accurate billing procedures.
Coordinated patient communication, addressing inquiries and providing information on dental services.
Implemented electronic health record (EHR) systems for improved patient data management and retrieval.
Customer Service Representative
2 Years
Web.com | 12.2018 - 12.2020
Resolved customer inquiries via phone and email, ensuring timely and accurate responses.
Managed account updates and billing inquiries, enhancing customer satisfaction through effective communication.
Trained new team members on company policies and procedures, fostering a collaborative work environment.
Implemented process improvements that streamlined customer interactions, reducing average response times.
Recruiter
2 Years 10 Months
Integrity Staffing for Amazon | 02.2016 - 12.2018
• Supported clients with job search and placement, fostering
relationships with employers and stakeholders to uncover
employment opportunities
• Conducted interviews with employers to ascertain suitable job
placements, ensuring alignment with client skills and career goals
• Devised tailored job search strategies for clients, enhancing their
marketability and success in securing suitable positions