Zayethzy Lopez
Fort Worth,TX
Summary
Proven scheduling specialist with a track record of enhancing customer satisfaction and streamlining operations at the Urology Clinic of North Texas. Experienced in conducting customer research and adept at multitasking, consistently delivering exceptional service and efficient scheduling solutions. Leadership role at Down South Co resulted in significant repeat business due to commitment to providing superior service and effectively managing teams.
Overview
6
6
years of professional experience
Work History
Scheduling Specialist
Urology clinic of north texas
2022.07 - Current
- Completed timely changes and updates to schedules in central scheduling system
- Communicated with clients and caregivers to inform of schedule changes, cancellations or additions
- Resolved customer complaints or answered customers' questions
- Updated patient and insurance data and input changes into company computer system
- Verified that patients had proper insurance coverage prior to procedures or appointment scheduling
Owner
Down South Co
2019.08 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
Lease Consultant
Villas at alameda
2022.03 - 2022.07
- Prepared lease paperwork and obtained signatures and first payments from new residents
- Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues
- Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features
- Contacted and followed up with tenants on renewal notices
- Conducted background checks on applicants
Collector Agent
Bridgecrest Financial
2018.09 - 2021.03
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints
- Educated customers on special pricing opportunities and company offerings
- Met and exceeded productivity targets by handling every interaction with top-notch customer service
- Assisted customers with making payments or establishing payment plans to bring accounts current
- Organized and prioritized tasks and activities and worked within strict timeframes and deadlines
- Consulted with customers regarding needs and addressed concerns
Education
Medical Assisting -
Collage of Care Health Professions
Fort Worth, TX01.2014
High School -
South Hills High School
Fort Worth, TX01.2012
Skills
- Customer Research
- Multitasking
- Customer and Personal service
- Time management
- Investigation Due Diligence
- Payment Acceptance
- Scheduling Specialist
- Recordkeeping experience
- Professional telephone demeanor
Languages
Spanish
Native or Bilingual
Timeline
Scheduling Specialist
Urology clinic of north texas
2022.07 - Current
Lease Consultant
Villas at alameda
2022.03 - 2022.07
Owner
Down South Co
2019.08 - Current
Collector Agent
Bridgecrest Financial
2018.09 - 2021.03
Medical Assisting -
Collage of Care Health Professions
High School -
South Hills High School