Tremicia Neveu
Houston,TX
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
8
8
years of professional experience
Work History
Scheduling Specialist
Kelsey Seabold Clinic
04.2018 - 07.2023
- Acted as first point of contact and set appointments for prospective clients.
- Answered phone calls and answered questions from potential customers.
- Documented calls and appointments using EPIC system software.
- Handled complaints and questions, and re-directed calls to other team members.
- Provided detailed information about available services and requirements.
- Established rapport with callers to build loyalty and support retention goals.
- Set up and updated medical accounts with latest information.
Insurance Fraud Specialist
Humana
03.2017 - 04.2018
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Performed risk assessments to determine level of fraud risk and prioritize investigations.
- Evaluated customer data to identify and prevent fraudulent activities.
- Developed and implemented procedures to detect and prevent fraud.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
Scheduling Representative
Veterans Affairs Office
03.2015 - 03.2017
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
- Developed strong working relationships with management and executive team through effective scheduling and communication skills.
- Gathered employee data to develop monthly work schedules, enabling proper staffing for departments for each shift.
Education
High School Diploma -
Worthing High School
Houston, TX06.2012
Skills
- Active Listening
- Auto Dialer Systems
- Phone Etiquette Expertise
- Issue Research and Investigation
- Status Updates
- Organizing and Categorizing Data
- Document and File Management
- Claim Handling
- Client Relationships
- Attention to Detail
Timeline
Scheduling Specialist
Kelsey Seabold Clinic
04.2018 - 07.2023
Insurance Fraud Specialist
Humana
03.2017 - 04.2018
Scheduling Representative
Veterans Affairs Office
03.2015 - 03.2017
High School Diploma -
Worthing High School
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