MARIAH COLLINS
Tampa,Florida
Summary
Experienced customer service professional with a strong educational foundation and a proven track record of enhancing team productivity. Demonstrated ability to deliver exceptional service and foster positive customer relationships. Committed to ongoing professional development and contributing to organizational success. Highly-motivated individual with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills.
Overview
11
11
years of professional experience
Work History
Scheduling Specialist
Restoration Hardware
Tampa, FL
01.2025 - Current
- Collaborated with other departments on special projects requiring additional personnel resources.
- Generated reports on patient appointment scheduling metrics.
- Managed incoming calls to schedule appointments and answer questions.
- Adjusted schedules as needed due to cancellations or delays.
- Assisted on special projects and assignments.
- Analyzed scheduling trends to recommend process improvements, resulting in an increase in efficiency.
Front End Dispatch
S & D
Boynton, FL
05.2019 - 08.2022
- Updated and maintained databases with current information.
- Evaluated existing systems for potential improvements in speed or accuracy of dispatch services provided.
- Established strong working relationships with external vendors to facilitate efficient delivery operations.
INSURANCE CUSTOMER SERVICE REPRESENTATIVE
Anthem Blue Cross BlueShield
07.2020 - 04.2021
- Assisted customers with inquiries related to doctor visits, specialist assignments, and insurance-related questions.
- Managed orders for over-the-counter medicine and supplies, ensuring customers' insurance coverage.
- Ensured customer accounts remained active and addressed insurance-related concerns.
- Processed policy changes, renewals, cancellations, claims and other related paperwork accurately and timely.
- Collaborated with internal teams such as Underwriters and Claims Adjusters to ensure accuracy.
CUSTOMER SERVICE REPRESENTATIVE - FLOOR SUPPORT
One Touch Direct
10.2015 - 05.2019
- Prioritized exceptional customer experiences, proficiently relaying product, service, and promotional information.
- Analyzed and simplified billing for customers, troubleshooted basic cellular device issues.
- Complied with FCC and SEC regulations to safeguard customer interests.
- Provided guidance to agents in challenging calls, offering procedural advice and effective communication techniques.
- Monitored and trained new agents, ensuring accurate and customer-focused interactions.
- Uphold quality and compliance standards, delivering optimal consumer experiences.
CUSTOMER CARE REPRESENTATIVE
Convergys
09.2014 - 10.2015
- Demonstrated a customer-centric approach, protecting customer information and fostering personalized connections.
- Assisted customers with AT&T and DirecTV services, emphasizing value and product knowledge.
Education
Licensed Cosmetologist -
Empire Beauty School
Tampa, FL01.2022
Associates - Psychology
Hillsborough Community College
Tampa, FL01.2015
High School Diploma -
Sun Lake High School
Tampa, FL01.2013
Skills
- Communication Skills
- Active Listening
- Problem Solving
- Scheduling proficiency
- Accounts receivable
- Microsoft Excel
- Debt collection
- Customer account management
- Complex Problem-solving
Timeline
Scheduling Specialist
Restoration Hardware
01.2025 - Current
INSURANCE CUSTOMER SERVICE REPRESENTATIVE
Anthem Blue Cross BlueShield
07.2020 - 04.2021
Front End Dispatch
S & D
05.2019 - 08.2022
CUSTOMER SERVICE REPRESENTATIVE - FLOOR SUPPORT
One Touch Direct
10.2015 - 05.2019
CUSTOMER CARE REPRESENTATIVE
Convergys
09.2014 - 10.2015
Licensed Cosmetologist -
Empire Beauty School
Associates - Psychology
Hillsborough Community College
High School Diploma -
Sun Lake High School
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Similar Profiles
Avalon DeVriesAvalon DeVries
Hostess at Restoration HardwareHostess at Restoration Hardware
Jeanne FoxJeanne Fox
Barista/Wine Bar Associate at Restoration HardwareBarista/Wine Bar Associate at Restoration Hardware
Rutger van HulsenRutger van Hulsen
Bartender at Restoration HardwareBartender at Restoration Hardware
Quijuana AndersonQuijuana Anderson
Insurance Sales Agent at HPONEInsurance Sales Agent at HPONE
James FinleyJames Finley
President at The Finley Group and AssoicatesPresident at The Finley Group and Assoicates