Zayn Muchell
Atlanta,GA
Summary
Compassionate highly-motivated Patient Access Representative well-versed in performing diverse administrative functions for patient care with high degree of diplomacy and problem-solving acumen. Positive and upbeat team player with desire to take on new challenges who demonstrated extreme attention to detail with accuracy of medical records. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Patient Access Representative
Wellstar Hospital
Smyrna, GA
11.2023 - Current
- Maintained confidentiality of all patient information in accordance with HIPAA regulations.
- Obtained informed consent and payment documentation from patients and filed in system.
- Greeted patients and visitors in a courteous and professional manner.
- Communicated financial obligations to patients and collected fees at time of service.
- Responded to patient inquiries regarding billing or financial matters.
- Screened patients for eligibility for state, local and federal assistance programs.
- Answered phones promptly in a professional manner.
- Applied HIPAA privacy and security regulations while handling patient information.
- Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments.
PATIENT ACCESS REPRESENTATIVE
Childrens Healthcare of Atlanta
Atlanta, GA
01.2022 - Current
- Developed and maintained a strong understanding of all insurance plans and coverage options to ensure accurate and efficient insurance verification and authorization process for patients
- Provided precise data entry to maintain accurate patient records and billing information
- Detail-oriented and proficient in using healthcare software systems and EMR's
- Ensure compliance with the Health Insurance Portability and Accountability Act (HIPAA) by maintaining patient confidentiality and protecting their private medical information
- Complete administrative duties such as data entry, filing, and maintaining accurate records related to patient admissions, discharges, and transfers.
- Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
- Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care.
- Scanned documents into electronic medical records system.
- Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments.
- Created new patient accounts in EMR system as needed.
REALTOR
Bush Realty Group
Atlanta, GA
01.2019 - 01.2024
- Ensuring that contracts and agreements are legally sound and protect their client's interests
- Ensure that all aspects of a real estate transaction comply with local, state, and federal laws and regulations
- Provide high-quality customer service to their clients, guiding them through the complex process of buying or selling a property and addressing their questions and concerns
- Adhere to a strict code of ethics and professional conduct, which includes honesty, transparency, and always putting their clients' interests first.
- Conducted open houses and showings of properties to prospective buyers.
- Maintained current knowledge of laws governing real estate transactions in order comply with regulations.
- Conferred with escrow companies, lenders and home inspectors to expedite transactions and home buying process.
- Prepared forms needed for real estate transactions, contracts, deeds, closing statements and leases.
Education
Central Sterile Processing certification - Sterile Processing Technology
Penn Foster
Atlanta, GA01-2023
Real Estate License - Realtor
Barney Fletcher Real Estate School
Atlanta, GA09-2019
High School Diploma -
San Leandro High School
San Leandro, CA06-2017
Skills
- HIPAA Compliance
- Multitasking and Organization
- Appointment Scheduling
- Customer Service
- Registration and Admissions
- Problem-Solving
- Patient Registration
- EMR Updating
- Relationship Building
- Phone and Email Etiquette
- Regulatory Compliance
- Money Handling
- Information Collection
- EMR
- Flexible Schedule
- System Updating
- Process Improvement
- Medical Terminology
- Team Leadership
- Fee Collection
- Patient Education
- Insurance Company Knowledgeable
- Quality Assurance
- Insurance Verification
Certification
- BLS 2020
References
References available upon request.
Timeline
Patient Access Representative
Wellstar Hospital
11.2023 - Current
PATIENT ACCESS REPRESENTATIVE
Childrens Healthcare of Atlanta
01.2022 - Current
REALTOR
Bush Realty Group
01.2019 - 01.2024
Central Sterile Processing certification - Sterile Processing Technology
Penn Foster
Real Estate License - Realtor
Barney Fletcher Real Estate School
High School Diploma -
San Leandro High School
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