Zaynah Tyree
Goodyear,AZ
Summary
Dedicated customer-focused professional with experience in call center operations, patient support, and customer service. Strong communication, conflict resolution, scheduling, and multitasking skills. Thrives in fast-paced environments while providing exceptional service and building positive relationships. Eager to grow and succeed in the dental field.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Financial Coordinator
Blue Orthodontics
2025.02 - Current
- Managed billing inquiries, payment processing, and account collections to ensure accurate and timely payments.
- Coordinated patient insurance verification and benefits review to streamline treatment planning and billing processes.
- Managed the Observation (OBS) Program, monitoring younger patients who are not yet ready for orthodontic treatment and maintaining accurate records of growth and development progress.
- Assisted with instrument sterilization and infection control procedures, ensuring compliance with safety and regulatory standards.
- Collaborated with clinical and administrative staff to provide efficient patient care and maintain smooth daily office operations.
Call Center Representative
Contact Us Inc
2022.12 - 2025.02
- Handle a high volume of inbound and outbound customer calls while maintaining professionalism and accuracy.
- Resolve customer concerns efficiently through active listening and problem-solving.
- Document customer interactions and maintain accurate records.
- Consistently provide exceptional customer service and support
Park Lead
Urban Air Trampoline and Adventure Park
2019.11 - 2022.12
- Supervised staff and assisted with daily operations.
- Maintained facility safety standards and equipment inspections.
- Managed inventory and communicated effectively with customers and team members.
- Assisted with training and coaching team members.
Education
High School Diploma -
Desert Edge High School
Goodyear, AZ05.2019
Skills
- Customer Service
- Patient Communication
- Appointment Scheduling
- Time Management
- Conflict Resolution
- Teamwork
- Cloud9 Software
- Microsoft Office
- Multitasking
Certification
- CPR Certified
Timeline
Financial Coordinator
Blue Orthodontics
2025.02 - Current
Call Center Representative
Contact Us Inc
2022.12 - 2025.02
Park Lead
Urban Air Trampoline and Adventure Park
2019.11 - 2022.12
High School Diploma -
Desert Edge High School