Zaynib Alwishah
Westland,MI
Summary
Dynamic and organized professional with extensive experience as a Receptionist at Alpha Urgent Care. Expert in appointment scheduling and data entry, ensuring efficient patient flow and exceptional service. Proven ability to resolve customer inquiries and complaints, enhancing overall satisfaction and operational efficiency. Strong telephone skills and adept at managing multi-line systems.
Overview
1
1
year of professional experience
Work History
Receptionist
Alpha Urgent Care
06.2024 - Current
- Checked in and roomed patients.
- Collected patient vitals and efficiently entered information into system.
- Greeted visitors and directed them to appropriate staff members.
- Managed multi-line phone system, handling inbound calls efficiently.
- Facilitated positive customer experiences by resolving complaints and inquiries promptly and professionally.
- Maintained visitor log for entering and leaving facility for security purposes.
- Assisted with onboarding new clients and securing paperwork completion.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Scheduled appointments and maintained calendar for office personnel.
- Organized and maintained reception area for optimal visitor experience.
- Assisted in maintaining office supplies inventory, performing regular checks.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Handled cash transactions and maintained sales and payments records accurately.
- Resolved customer problems and complaints.
Education
High School Diploma -
Crestwood High School
Dearborn Heights, MIBiology
Henry Ford College
Dearborn, MI05-2029
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Appointment scheduling
- Office administration
Timeline
Receptionist
Alpha Urgent Care
06.2024 - Current
High School Diploma -
Crestwood High School
Biology
Henry Ford College
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