Zayquan Lewis
New York,NY
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Case Manager
Camba, Inc.
Brooklyn, NY
11.2023 - Current
- Act as a liaison/advocate for a caseload of twenty tenants. Assess clients' needs, developed service plans and monitored progress towards goals.
- Provide case management services including intake, re-assessments, crisis intervention, advocacy, referrals and monitoring of tenants.
- Collaborate with healthcare providers, lawyers, employers and other stakeholders involved in a client's case.
- Monitor client progress through regular follow-up contacts. Conduct home visits to assess the safety of living environments for clients.
- Help tenants with completing applications for government benefits such as: Medicaid, SNAP, Social Security Insurance or Social Security Disability Insurance. Assist tenants with acquiring childcare vouchers and rental emergency assistance.
- Coordinate transportation services for clients who lacked access to reliable transportation.
- Maintain up-to-date case records with case activity status. Compiled reports on cases and submitted them to supervisors as required.
IT Help Desk Technician
Brandeis University
Waltham, MA
01.2022 - 10.2022
- Troubleshooted and resolved IT-related problems by phone, email, in-person, or remote, ensuring minimal downtime and optimal productivity. Provided technical support for various devices, including PCs, printers, iPads, smartphones, and sound systems.
- Analyzed all levels of desktop, application, and network issues, transferring support requests to appropriate team members. Diagnosed and resolved hardware and software problems, including but not limited to hardware failures, software crashes, and configuration issues.
Product Zone Specialist
Apple, Inc.
Waltham, MA
10.2021 - 01.2022
- Trained customers of various technological backgrounds and levels on how to use their personal/business Apple technology, which consists of products such as MacBooks, iMacs, iPads, iPods, and all versions of the iPhone
- Supplied customer service and support of all standard Apple applications and hardware including hardware resets, password resets/setup, account setups, iTunes and App Store walkthrough.
Education
Bachelor of Arts - Politics; Legal Studies
Brandeis University
Waltham, MA05-2023
Skills
- Problem-Solving
- Documentation And Reporting
- MS Office
- Case Planning
- Administrative and Office Support
- Technical Support
- Task Prioritization
- POS Software
Certification
- Smoking Cessation Certificate
- Sexual Harassment Certificate
- Cultural Humility Certificate
Timeline
Case Manager
Camba, Inc.
11.2023 - Current
IT Help Desk Technician
Brandeis University
01.2022 - 10.2022
Product Zone Specialist
Apple, Inc.
10.2021 - 01.2022
Bachelor of Arts - Politics; Legal Studies
Brandeis University
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