Summary
Overview
Work History
Education
Skills
Timeline
Intern

Zayra Medina Vega

Summary

Seeking a challenging position with an opportunity for growth within the company. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

5
5
years of professional experience

Work History

Assistant Store Manager

Pandora Jewelry
11.2019 - Current
  • Assist Store Manager in developing the team to deliver a great experience.
  • Coach sales associates in product specifications and selling techniques, significantly increasing customer satisfaction ratings.
  • Observe each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Recruit, hire, and train initial personnel, on proper protocols and customer service standards to maintain high productivity and performance metrics.
  • Optimized store displays and appearance via strategic merchandising.
  • Plan and prioritize daily tasks and staffing according to traffic flow and planning tools.

Sales Representative

Pandora Jewelry
05.2019 - 11.2019
  • Collaborated with cross-functional teams to identify and address customer needs.
  • Served customers with knowledgeable, friendly support based on their needs at every stage of shopping and purchasing.
  • Set and achieved company defined sales goals by 10%.
  • Top 3: Pandora's Credit Card Activations.
  • Manage store's Instagram account by creating content with new jewelry, launches, events & sales.

Banking Representative

Banco Popular Of Puerto Rico
01.2018 - 10.2018
  • Assisted customers with banking needs and inquiries.
  • Generated monthly reports on customer activity and customer feedback.
  • Ensure cash is secured according to policies, security/safety measures
  • Explained, promoted and sell products and services as traveler's checks, money orders, and managers checks.
  • Build effective, trust-based relationships with clients.

Education

Bachelor of Arts - Labor Relations

University of Puerto Rico
San Juan, PR
05.2017

Skills

  • Fully bilingual, English and Spanish
  • Staff Management
  • Customer Service
  • Performance Metrics Analysis
  • Goals and Performance
  • Talent Development
  • Work Planning and Prioritization
  • Time Management
  • POS Systems Operations
  • Issue Resolution
  • Microsoft Office
  • Cash Auditing

Timeline

Assistant Store Manager

Pandora Jewelry
11.2019 - Current

Sales Representative

Pandora Jewelry
05.2019 - 11.2019

Banking Representative

Banco Popular Of Puerto Rico
01.2018 - 10.2018

Bachelor of Arts - Labor Relations

University of Puerto Rico

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Zayra Medina Vega