Zayra Robles
El Paso,TX
Summary
Skilled in engaging and educating potential customers on product features and benefits, with background as a Brand Ambassador. Possess strong communication skills, ability to quickly adapt to new products. Have consistently contributed to sales growth by effectively showcasing how products meet customer needs. I bring extensive experience in customer service, having worked in the field for several years and developed a strong ability to address customer needs efficiently and affectively.
Overview
7
7
years of professional experience
Work History
Brand Ambassador
C3i Solutions
El Paso, TX
11.2018 - 10.2019
- Experience in making outbound/inbound calling processes
- Promoted positive company image through superior customer service experiences.
- Demostraste good problem solving skills
- Multitasking skills as there are number of programs involved in the handling of calls
- Comfortable with quickly navigating, and talking and typing simultaneously
Sales Associate
Alorica
El Paso
03.2017 - 09.2018
- Outbound calls
- Helped customers the best premium channels, and offered product advice.
- Answered customer inquiries regarding product features, pricing, and availability.
- Assessed customer needs to provide assistance and information on product features.
- Handled customer complaints in a professional manner.
- Maintained knowledge of sales and promotions, and cancelation policies.
Warehouse Worker
AFP
, TX
08.2015 - 08.2016
- Prepared and completed warehouse orders.
- Assembled foam pieces according to our stations.
- Moved large and bulky items manually or with pallet jacks.
- Organized warehouse space for efficient storage of products.
- Cleaned empty storage areas to achieve proper sanitation regulations and make area fit for future use.
- Preserved safe work environment by maintaining clean workstations and pallet area.
Cashier
Whatabuger
El Paso, TX
09.2012 - 08.2014
- Performed opening and closing procedures including counting cash drawers.
- Ensured compliance with all safety regulations within the store environment.
- Stocked shelves with merchandise when needed.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Greeted customers promptly and responded to questions.
- Accepted cash and credit card payments, issued receipts and provided change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Built and maintained productive relationships with employees.
- Maintained work area and kept cash drawer organized.
Education
High School Diploma -
Horizon High School
El Paso, TX06-2014
Skills
- 3 years of customer service experience
- Product awareness
- Sales
- Customer relationship building
- Floor operations and displays
- Multitasking
- Can type 80 WPM
Timeline
Brand Ambassador
C3i Solutions
11.2018 - 10.2019
Sales Associate
Alorica
03.2017 - 09.2018
Warehouse Worker
AFP
08.2015 - 08.2016
Cashier
Whatabuger
09.2012 - 08.2014
High School Diploma -
Horizon High School