Zebastian Javier Bonilla

• Learned other teammates' work tasks to train as backup.
• Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
• Greeted customers at counter to fulfill requests and answer questions.
• Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices
• Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
• Maintained clean, trash-free workspaces to maximize productivity and safety.
• Made food according to standard recipes with requested changes for customer satisfaction.
• Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.

Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.

Kept kitchen, counter and dining areas cleaned and sanitized.

• Streamlined membership renewal process, making it more user-friendly and increasing renewal rates.
• Improved operational efficiency by recommending and implementing changes to membership sales process.
• Enhanced membership retention by providing exceptional customer service and promptly addressing concerns.
• Successfully transitioned existing customers onto more suitable memberships plans when necessary.
• Assisted in maintaining a clean, organized work environment conducive to productivity.

• Responded to customer requests for products, services, and company information.
• Cross-trained and backed up other customer service managers.
• Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
• Investigated and resolved accounting, service and delivery concerns.
• Responded proactively and positively to rapid change.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.