ZEBULIN GAULIN
Fort Mill,SC
Summary
Experienced with team leadership, fostering productive and cohesive work environment through clear communication and conflict resolution. Utilizes strategic planning to guide teams toward achieving organizational goals. Track record of improving team performance and driving successful project completion.
Overview
5
5
years of professional experience
Work History
Team Leader Manager
Walmart
02.2025 - Current
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
- Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
- Led employee relations through effective communication, coaching, training, and development.
- Collaborated with senior management on strategic planning efforts, aligning departmental objectives with overall company vision.
- Conducted regular performance reviews, providing constructive feedback and coaching to facilitate continuous improvement among employees.
- Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
Online Grocery Associate
Walmart
05.2024 - 02.2025
- Managed multiple priorities simultaneously, consistently meeting or exceeding deadlines for order completion and pickup times.
- Improved customer satisfaction by efficiently and accurately fulfilling online grocery orders.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Tracked substitutions and informed customers of changes.
- Assisted in training new Online Grocery Associates, sharing best practices for efficient order processing and customer service techniques.
Car Wash Manager
Sams Xpress
10.2022 - 01.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Car Wash Attendant
Sams Xpress
04.2020 - 10.2022
- Greeted customers and assessed needs to recommend suitable car wash services.
- Developed strong time-management skills by managing multiple tasks simultaneously without sacrificing service quality.
- Assisted customers with inquiries about available services or pricing options, guiding them toward appropriate selections based on their needs.
- Adhered to all safety protocols, reducing the risk of accidents and injuries on site.
Education
High School Diploma -
Catawba Ridge
Fort Mill, SC05-2021
Skills
- Customer focus
- Workload management
- Motivational skills
- Employee scheduling
- Game strategy
- Weight training
- Team leadership
- Customer service
- Decision-making
- Hiring and training
- Computer skills
Timeline
Team Leader Manager
Walmart
02.2025 - Current
Online Grocery Associate
Walmart
05.2024 - 02.2025
Car Wash Manager
Sams Xpress
10.2022 - 01.2024
Car Wash Attendant
Sams Xpress
04.2020 - 10.2022
High School Diploma -
Catawba Ridge
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