Zebulon Zeigler
Glen Carbon
Summary
Results-driven manager with a proven track record in operational management, team leadership, and customer service. Committed to enhancing efficiency and staff development while maintaining high service standards.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Manager
McAlister's Deli
Edwardsville
08.2020 - Current
- Supervised daily operations to ensure efficient service and customer satisfaction.
- Reviewed completed work for consistency and quality, ensuring conformance to standards.
- Delegated work to staff, setting priorities and goals.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Trained employees on various job positions, enhancing team flexibility and coverage.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Coordinated staff schedules to optimize coverage and meet operational demands across shifts.
- Conducted structured interviews to assess candidate qualifications and fit.
Server/Phone Operator
Larry Bobe's Pizza
Lawrenceville
07.2017 - 07.2019
- Provided friendly and efficient service to customers during busy meal periods.
- Took accurate food and drink orders using point-of-sale system.
- Processed payments accurately using cash register and card machines.
Education
Bachelor of Science - Psychology
Southern Illinois University, Edwardsville
Edwardsville, IL12-2022
Skills
- Operational management
- Staff training
- Hiring processes
- Team leadership
- Staff development
- Scheduling coordination
- Time management
- Customer service
Certification
ServSafe Food Handler's Certification
Timeline
Manager
McAlister's Deli
08.2020 - Current
Server/Phone Operator
Larry Bobe's Pizza
07.2017 - 07.2019
Bachelor of Science - Psychology
Southern Illinois University, Edwardsville