Zechariah Prince
Woodbury,MN
Overview
11
11
years of professional experience
Work History
Employment Specialist
Independent Living Placement
10.2023 - Current
- Enhanced client employability by assisting over 20 adults with resume building, interview practice, and on-the-job coaching.
- Developed customized employment plans for clients with disabilities, resulting in successful job placements and long-term career growth.
- Explored job fields that no one else had attempted before and taught fellow employees innovative ways to support their clients at work; opening new opportunities for my clients and co-workers to pursue.
- Ensured my client health and safety by participating in workplace education on CPR, first aid, and emergency preparedness.
Security Services Agent for Identity Fraud
TurboTax
02.2023 - 04.2023
- Analyzed financial statements to identify discrepancies, irregularities and fraudulent activity.
- Reviewed transactions and receipts to identify any suspicious activity.
- Conducted forensic analyses of financial records to identify fraudulent activity and accurately report findings.
- Interviewed witnesses thoroughly, asking appropriate questions to ascertain critical details about each case.
- Maintained top 5% highest customer satisfactions rating compared to 3000 other employees, leading to a promotion to this position from Product Support Expert.
Hotel Front Desk Receptionist
LaQuinta Inn & Suits
08.2022 - 02.2023
- Responded to guest inquiries and resolved complaints to establish trust and increase satisfaction.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Kept accounts in balance and ran daily reports to verify totals.
Crew Member
MOOYAH Burgers, Fries & Shakes
04.2022 - 08.2022
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Took orders, prepared meals, and collected payments.
- Worked well with teammates and accepted coaching from management team.
Crew Member
Chipotle Mexican Grill
06.2017 - 06.2018
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Took orders, prepared meals, and collected payments.
- Worked well with teammates and accepted coaching from management team.
- Kept drawer balanced by accurately processing cash, credit and debit payments
Sound Engineer
First Baptist Church Of Westchester
01.2013 - 01.2016
- Mixed voices, music and taped sound effects for live performances and pre-recorded events.
- Set up, maintained and operated audio recording equipment and performed troubleshooting and audio system breakdown for broadcasts.
- Performed sound quality checks and front-of-house mixing to maintain company sound system.
Education
Bachelor of Science - Psychology
Grand Canyon University
3300 W Camelback Rd, Phoenix, AZ 8501704.2022
Skills
- Typing skills- 110 wpm
- Exception call handling soft skills, possessing abilities to conduct active listening while being empathetic and reassuring with customers
- Ability to work in technical environments providing solutions and services to customers that on occasion may involve stressful situations, using data analysis and process flows to solve customer issues
- Proficient in: Microsoft Word, PowerPoint, and Excel and Google Docs
- Confident, thorough, articulate, dedicated, eager to adopt and learn new technologies or skills
- Able to set effective priorities to achieve immediate and long-term goals and meet operational deadlines
- Excellent communication, interpersonal and problem-solving skills
- Understanding of all stages of the employment process Adept at identifying strengths and weaknesses of interviewees Ability to train and identify employees on proper conduct in a work environment
Timeline
Employment Specialist
Independent Living Placement
10.2023 - Current
Security Services Agent for Identity Fraud
TurboTax
02.2023 - 04.2023
Hotel Front Desk Receptionist
LaQuinta Inn & Suits
08.2022 - 02.2023
Crew Member
MOOYAH Burgers, Fries & Shakes
04.2022 - 08.2022
Crew Member
Chipotle Mexican Grill
06.2017 - 06.2018
Sound Engineer
First Baptist Church Of Westchester
01.2013 - 01.2016
Bachelor of Science - Psychology
Grand Canyon University
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