Zeciah cole
Charlotte
Summary
Skilled in critical thinking and customer service, I excelled by effectively managing high-stress situations, enhancing customer loyalty, and ensuring a safe, hygienic healthcare environment. Demonstrated empathy and active listening, significantly improving patient quality of life and satisfaction.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Teleperformance
09.2024 - 02.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Home Health Aide
BAYADA
03.2022 - 12.2023
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
Patient Care Attendant
Assisted Living Facility
04.2021 - 02.2022
- Improved patient comfort by providing attentive care and addressing individual needs.
- Enhanced patient recovery by assisting with daily activities such as bathing, dressing, and grooming.
- Provided emotional support for patients and their families during difficult times, fostering trust and rapport.
- Prevented bedsores through regular repositioning of immobile patients, promoting skin integrity and comfort.
Education
West Mecklenburg Highschool
06.2021
Skills
- Customer service
- Active listening
- Critical thinking
- Follow safety procedures
- Communicate verbally and in writing
- Contribute to a safe and hygienic healthcare environment
Timeline
Customer Service Representative
Teleperformance
09.2024 - 02.2025
Home Health Aide
BAYADA
03.2022 - 12.2023
Patient Care Attendant
Assisted Living Facility
04.2021 - 02.2022
West Mecklenburg Highschool
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