Zee Yan
Mill Valley,California
Summary
Dynamic professional with a proven track record in customer service and team leadership at Mathnasium. Skilled in problem-solving and decision-making, I enhanced student engagement and improved academic results through data analysis. Committed to operational efficiency and fostering positive customer relations, I consistently delivered exceptional experiences in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Assistant Manager
Mathnasuim
07.2017 - Current
- Conduct professional math tutoring for K-12
- Led team of tutors to enhance student engagement and learning outcomes.
- Developed and implemented training programs for new staff to ensure instructional quality.
- Streamlined operational processes, improving efficiency in curriculum delivery and resource management.
- Analyzed student performance data to inform instructional strategies and improve academic results.
Server
Lapert's Ice Cream
08.2020 - 12.2020
- Delivered exceptional customer service, enhancing guest experiences and fostering repeat business.
- Managed efficient order processing, ensuring timely delivery of ice cream products to customers.
- Implemented inventory management practices to reduce waste and improve stock availability.
- Collaborated with team members to maintain cleanliness and organization in dining areas and service stations.
- Resolved customer complaints promptly, improving satisfaction and loyalty through effective communication skills.
Server
Share Tea
08.2017 - 12.2017
- Delivered exceptional customer service, enhancing guest experiences and fostering repeat business.
- Collaborated with team members to maintain cleanliness and organization in dining areas and service stations.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
Education
No Degree - Communications
San Francisco State University
San Francisco, CA04-2027
Associate of Arts - Communications
College of Marin
Greenbrae, CA06-2025
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Retail operations
Languages
Chinese (Mandarin)
Full Professional
Timeline
Server
Lapert's Ice Cream
08.2020 - 12.2020
Server
Share Tea
08.2017 - 12.2017
Assistant Manager
Mathnasuim
07.2017 - Current
No Degree - Communications
San Francisco State University
Associate of Arts - Communications
College of Marin