Zee Zimmermann
Fort Worth,Texas
Summary
Zee (they/them) is an incredibly hard worker with almost 10 years in customer service under their belt. They connect with customers and clients and make each experience special. Zee is a task-oriented manager who can tackle any problem thrown at them.
Overview
5
5
years of professional experience
Work History
Shift Manager/Key Holder
Starbucks
Benbrook, TX
03.2021 - 12.2023
- Manage store operations, maintain product displays, ensure compliance with sanitation and food safety standards, and identify solutions to customer issues
- Developed shift plans to ensure optimal staffing levels during peak traffic, holidays, and bi-monthly promotions to maintain quality standards
- Monitored and documented inventory, placing replenishment orders to ensure availability
- Prepare various hot and iced coffees, following detailed specifications
- Help onboard and train 10 new hires per year
- Greet customers and recommend drink options based on their stated preferences and dietary needs
Assistant Store Manager
Hot Topic
North Richland Hills, TX
06.2020 - 02.2021
- Top District Seller 3 Months Running
- Coordinate with the store manager to oversee all aspects of store operations, including inventory management, sales forecasting, staff scheduling, and customer service-related issues
- Manage all daily functions of retail operations with the store manager, including visual merchandising for new products, inventory forecasting, and sales reporting
- EOTD June and July
- Established relationships with customers
- Handled cash and credit transactions
Cashier Trainer
H-E-B
Hudson Oaks, TX
03.2019 - 01.2020
- Provided feedback to cashiers on their performance, both verbally and through written evaluations.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Monitored checkout counters and self-checkout areas to assist with complex transactions.
Education
Bachelor of Arts - Psychology
Arizona State University
Tempe, AZSkills
- Experienced Manager
- Customer Oriented
- Flexible Schedule
- Unstoppable Work Ethic
- Risk Mitigation
Timeline
Shift Manager/Key Holder
Starbucks
03.2021 - 12.2023
Assistant Store Manager
Hot Topic
06.2020 - 02.2021
Cashier Trainer
H-E-B
03.2019 - 01.2020
Bachelor of Arts - Psychology
Arizona State University
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