Zeena Khodr
Seattle,WA
Summary
Adaptable and reliable professional with a background in high-pressure hospitality, seeking to transition into a flight attendant role. Skilled in staying calm under pressure, providing excellent customer service, and ensuring a safe, welcoming environment through clear communication and teamwork.
Overview
5
5
years of professional experience
Work History
Barista
Hot Wire Coffee
04.2025 - Current
- Crafted diverse hot and cold beverages during shifts, contributing to consistently high customer satisfaction scores.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Engaged with customers during busy periods, fostering a fun and positive atmosphere.
- Oversaw line management and crowd control, ensuring quick and efficient service.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Used POS system to accurately enter orders and process payments.
- Cleaned counters, machines, utensils, and seating areas daily.
Babysitting/Nannying
Families in My Community
- Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Managed daily household schedules and appointments for family members.
- Organized family events and activities, ensuring all details were addressed.
Server and Host
Dukes on Alki
03.2022 - 04.2025
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
BOBA BARISTA
Natalie's on Alki
05.2021 - 09.2022
- Optimized workflow during peak hours by collaborating with team members to enhance customer service.
- Maintained clean and organized workspace in compliance with health and safety standards.
- Developed extensive knowledge of menu offerings, facilitating prompt and accurate order taking.
- Executed routine cleaning tasks to contribute to overall store cleanliness as part of daily responsibilities.
Tanning Salon Front Desk
Desert Sun Tanning Salons
06.2021 - 09.2021
- Collected room deposits, fees, and payments.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled, coordinated and confirmed appointments and meetings.
- Maintained organized and clean front office area to create professional and welcoming a professional and welcoming environment for visitors and employees.
Education
High School Diploma -
West Seattle High School
Seattle, WA06-2022
Some College (No Degree) - Medical Assistant
Pima Medical Institute
Renton, WASkills
- Customer Service
- Strong multitasking
- Greeting guests
- Active Learning
- Conflict Resolution
- Reservation handling
- Communication Skills
- Teamwork
- Effective leadership
Languages
English
Native/ Bilingual
Arabic
Native/ Bilingual
Timeline
Barista
Hot Wire Coffee
04.2025 - Current
Server and Host
Dukes on Alki
03.2022 - 04.2025
Tanning Salon Front Desk
Desert Sun Tanning Salons
06.2021 - 09.2021
BOBA BARISTA
Natalie's on Alki
05.2021 - 09.2022
Babysitting/Nannying
Families in My Community
- Current
High School Diploma -
West Seattle High School
Some College (No Degree) - Medical Assistant
Pima Medical Institute