Zeinab Nassar
Dearborn,MI
Summary
Accomplished and Certified Pharmacy Technician with over 4 years of experience and success in working within fast-paced retail pharmacy settings. Currently enhancing patient care at PharMor Pharmacy- Dearborn. Highly proficient in accurately filling and labeling prescriptions, maintaining drug inventories and updating pharmacy records. Excited to bring talent and record of excellence in customer service to growing pharmacy.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician
Pharmor Pharmacy Dearborn- Chase Medical Pharmacy
10.2020 - Current
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Provide administrative support like, documenting prescription changes or focusing on refilling prescriptions for customers
- Handle insurance information and provide advice on how to take the medication properly
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service..
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Monitored ordering of pharmacy medication stock to maintain inventory
Hair Salon Manager
Millennium Salon
05.2018 - 12.2021
- Built relationships with customers to encourage repeat business.
- Worked flexible schedule and extra shifts to meet business needs.
- Handled customer complaints professionally ensuring swift resolution maintaining client trust and loyalty.
- Maintained general appointment calendar and set shift schedules.
- Achieved personal sales goals by upselling products to meet individual needs.
- Promoted business through marketing initiatives and use of social media.
Education
Bachelor of Science - Biology
University of Michigan, Dearborn
Dearborn, MIBiology
University of New England
Biddeford, MEBiology
Henry Ford College
Dearborn, MISkills
- Leadership
- Time Management
- Attention to detail
- Problem-solving skills
- Customer service
- Team collaboration
Professional Development
Completed Continuing Education (CE) Courses for license renewal, covering topics such as: Medication safety and error prevention, Pharmacy law and regulation, Drug distribution, and Patient communication in pharmacy settings.
Certification
Certified Pharmacy Technician
Languages
English
Native or Bilingual
Arabic
Native or Bilingual
Timeline
Certified Pharmacy Technician
Pharmor Pharmacy Dearborn- Chase Medical Pharmacy
10.2020 - Current
Hair Salon Manager
Millennium Salon
05.2018 - 12.2021
Certified Pharmacy Technician
Bachelor of Science - Biology
University of Michigan, Dearborn
Biology
University of New England
Biology
Henry Ford College
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